Franklin Burks
Atlanta,GA
Summary
Driven professional with a proven track record at R&R Trucking, enhancing response efficiency and customer satisfaction. Skilled in emergency repairs and problem-solving, adept at multitasking under pressure. Successfully implemented strategies that improved service quality, leveraging tool proficiency and critical thinking to exceed employer expectations.
Overview
3
3
years of professional experience
Work History
Roadside Assistant
R&R Trucking
Atlanta,GA
05.2024 - Current
- Reduced response times for roadside assistance requests by effectively prioritizing tasks and coordinating with team members.
- Managed time efficiently to ensure rapid response to multiple simultaneous roadside assistance requests within assigned territory.
- Demonstrated expertise in utilizing tools and equipment necessary for successful roadside assistance operations.
- Improved company reputation by maintaining a professional demeanor and delivering exceptional service during challenging situations.
Shift Supervisor
Jay’s Carwash
Atlanta, GA
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Associate
Walmart
Atlanta,Ga
01.2022 - 03.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
Carver Early College High School
Atlanta, GASkills
- Tool Proficiency
- Tire changing
- Fuel Delivery
- Route Navigation
- Emergency Repairs
- Time Management
- Attention to Detail
- Brake servicing
- Maintenance and repairs
- Oil Changes
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical Thinking
- Active Listening
- Hand and Power Tool Operation
- Adaptability and Flexibility
- Brake systems understanding
- Valid Driver's License
- Detail Oriented
- Clean Driving Record
Timeline
Roadside Assistant
R&R Trucking
05.2024 - Current
Shift Supervisor
Jay’s Carwash
04.2023 - Current
Associate
Walmart
01.2022 - 03.2023
Carver Early College High School