Cyrenthia Wilson
Acworth,GA
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Business Development Specialist
Corporate Payroll Services
Peachtree Corners, GA
2023 - 2025
- Developed strategic partnerships to enhance service offerings and expand client base.
- Conducted market research to identify emerging trends and customer needs.
- Streamlined communication processes between sales and operations teams for improved efficiency.
- Led cross-functional teams in executing business development initiatives, driving revenue growth.
- Boosted sales revenue by consistently meeting and exceeding individual and team sales targets.
- Supervised closing processes to ensure accuracy and compliance with operational standards.
- Trained team members in best practices for efficient transaction management and customer service.
- Coordinated appointment scheduling for multiple departments, ensuring efficient use of resources.
Business Development Specialist
Jan Pro
Marietta, GA
04.2022 - 08.2023
- Business Development
- Data Entry
- Appointment setting
- Outbound/Inbound
- Cold Calling
- CRM-zendesk/salesforce/outlook
- Expanded customer base through cold calling, networking, and relationship building.
- Established clear goals and expectations for team members, resulting in greater accountability and motivation to excel at work tasks.
Appointment Setter/Business Development Specialist
Sentry Surveillance
Kennesaw, GA
10.2020 - 02.2022
- Collaborated with branch management to develop innovative business development initiatives that attracted new customers.
- Implemented rigorous performance metrics tracking systems, ensuring accountability across all business development activities
- Increased global market share by implementing strategic business development initiatives and establishing
- Increased lead generation by researching and identifying potential clients for business development opportunities.
- Supported business development efforts by assisting in the preparation of detailed proposals for prospective clients.
- Analyzed market trends and competitor activity to develop effective business development strategies for the assigned
- Managed follow-up calls to nurture relationships and maintain customer interest.
- Tracked appointment metrics, identifying areas for process improvement and efficiency gains.
- Coordinated with sales team to align appointment setting with campaign objectives.
- Delivered engaging demonstrations to enhance customer understanding of products.
- Managed appointment scheduling, ensuring efficient use of team resources.
- Utilized CRM software to track leads and follow-up communications effectively.
- Developed scripts for phone calls, enhancing clarity and engagement with prospects.
- Conducted follow-up calls to confirm appointments and ensure customer satisfaction
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
Account Specialist
AT&T/DIRECTV
Cincinnati, OH
01.2019 - 10.2020
- Managed customer accounts to ensure accuracy and resolve discrepancies efficiently.
- Developed tailored solutions addressing client needs, enhancing customer satisfaction and retention.
- Streamlined account management processes, improving operational efficiency and reducing response times.
- Trained new team members on account systems, fostering knowledge sharing and consistency in service delivery.
- Collaborated with team members to meet sales targets through effective communication and teamwork.
- Enhanced revenue generation with upselling strategies and personalized service offerings.
- Increased average transaction value through strategic bundling offers that encouraged customers to purchase additional items.
- Diagnosed complex system failures, leading to timely resolutions and minimized downtime.
- Collaborated with cross-functional teams to implement process improvements and enhance operational efficiency.
Account Specialist
Eagle one
Cincinnati, OH
10.2016 - 02.2018
- Sales, Upsales, After hour fax & voicemail service, Party/Event Bookings, Research, Product Testing, Helicopter tour booking’s
- Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
- Collaborated on production workflows, marketing, social media and website.
- Developed relationships with vendors, enhancing negotiation outcomes and service quality.
- Analyzed market trends to identify new opportunities for service offerings and partnerships.
Outbound Associate & Inbound Sales Representative
ADT Security Services
Cincinnati, OH
04.2013 - 08.2016
- Account Management, Outbound/Inbound calls, Troubleshooting, In store/Callcenter
- Developed targeted lead generation strategies to enhance sales pipeline.
- Conducted market research to identify new business opportunities and trends.
- Worked effectively in fast-paced environments.
- Implemented visual merchandising strategies to optimize product displays and drive customer engagement.
Education
Associate's degree - Business
Cincinnati State Technical and Community College
Cincinnati, OH06.2011
Skills
- Inbound/Outbound Sales
- Appointment setter
- CRM experience
- Data entry
- Cold Calling
- Pipeline builder
- Soft/Hard Sales
- Demo Specialist
- Troubleshooting
- Active listening
- Problem solving
- Time management
Certification
- Cosmetology License 2010
Timeline
Business Development Specialist
Jan Pro
04.2022 - 08.2023
Appointment Setter/Business Development Specialist
Sentry Surveillance
10.2020 - 02.2022
Account Specialist
AT&T/DIRECTV
01.2019 - 10.2020
Account Specialist
Eagle one
10.2016 - 02.2018
Outbound Associate & Inbound Sales Representative
ADT Security Services
04.2013 - 08.2016
Associate's degree - Business
Cincinnati State Technical and Community College
Business Development Specialist
Corporate Payroll Services
2023 - 2025