Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cyrenthia Wilson

Acworth,GA

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Business Development Specialist

Corporate Payroll Services
Peachtree Corners, GA
2023 - 2025
  • Developed strategic partnerships to enhance service offerings and expand client base.
  • Conducted market research to identify emerging trends and customer needs.
  • Streamlined communication processes between sales and operations teams for improved efficiency.
  • Led cross-functional teams in executing business development initiatives, driving revenue growth.
  • Boosted sales revenue by consistently meeting and exceeding individual and team sales targets.
  • Supervised closing processes to ensure accuracy and compliance with operational standards.
  • Trained team members in best practices for efficient transaction management and customer service.
  • Coordinated appointment scheduling for multiple departments, ensuring efficient use of resources.

Business Development Specialist

Jan Pro
Marietta, GA
04.2022 - 08.2023
  • Business Development
  • Data Entry
  • Appointment setting
  • Outbound/Inbound
  • Cold Calling
  • CRM-zendesk/salesforce/outlook
  • Expanded customer base through cold calling, networking, and relationship building.
  • Established clear goals and expectations for team members, resulting in greater accountability and motivation to excel at work tasks.

Appointment Setter/Business Development Specialist

Sentry Surveillance
Kennesaw, GA
10.2020 - 02.2022
  • Collaborated with branch management to develop innovative business development initiatives that attracted new customers.
  • Implemented rigorous performance metrics tracking systems, ensuring accountability across all business development activities
  • Increased global market share by implementing strategic business development initiatives and establishing
  • Increased lead generation by researching and identifying potential clients for business development opportunities.
  • Supported business development efforts by assisting in the preparation of detailed proposals for prospective clients.
  • Analyzed market trends and competitor activity to develop effective business development strategies for the assigned
  • Managed follow-up calls to nurture relationships and maintain customer interest.
  • Tracked appointment metrics, identifying areas for process improvement and efficiency gains.
  • Coordinated with sales team to align appointment setting with campaign objectives.
  • Delivered engaging demonstrations to enhance customer understanding of products.
  • Managed appointment scheduling, ensuring efficient use of team resources.
  • Utilized CRM software to track leads and follow-up communications effectively.
  • Developed scripts for phone calls, enhancing clarity and engagement with prospects.
  • Conducted follow-up calls to confirm appointments and ensure customer satisfaction
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.

Account Specialist

AT&T/DIRECTV
Cincinnati, OH
01.2019 - 10.2020
  • Managed customer accounts to ensure accuracy and resolve discrepancies efficiently.
  • Developed tailored solutions addressing client needs, enhancing customer satisfaction and retention.
  • Streamlined account management processes, improving operational efficiency and reducing response times.
  • Trained new team members on account systems, fostering knowledge sharing and consistency in service delivery.
  • Collaborated with team members to meet sales targets through effective communication and teamwork.
  • Enhanced revenue generation with upselling strategies and personalized service offerings.
  • Increased average transaction value through strategic bundling offers that encouraged customers to purchase additional items.
  • Diagnosed complex system failures, leading to timely resolutions and minimized downtime.
  • Collaborated with cross-functional teams to implement process improvements and enhance operational efficiency.

Account Specialist

Eagle one
Cincinnati, OH
10.2016 - 02.2018
  • Sales, Upsales, After hour fax & voicemail service, Party/Event Bookings, Research, Product Testing, Helicopter tour booking’s
  • Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
  • Collaborated on production workflows, marketing, social media and website.
  • Developed relationships with vendors, enhancing negotiation outcomes and service quality.
  • Analyzed market trends to identify new opportunities for service offerings and partnerships.

Outbound Associate & Inbound Sales Representative

ADT Security Services
Cincinnati, OH
04.2013 - 08.2016
  • Account Management, Outbound/Inbound calls, Troubleshooting, In store/Callcenter
  • Developed targeted lead generation strategies to enhance sales pipeline.
  • Conducted market research to identify new business opportunities and trends.
  • Worked effectively in fast-paced environments.
  • Implemented visual merchandising strategies to optimize product displays and drive customer engagement.

Education

Associate's degree - Business

Cincinnati State Technical and Community College
Cincinnati, OH
06.2011

Skills

  • Inbound/Outbound Sales
  • Appointment setter
  • CRM experience
  • Data entry
  • Cold Calling
  • Pipeline builder
  • Soft/Hard Sales
  • Demo Specialist
  • Troubleshooting
  • Active listening
  • Problem solving
  • Time management

Certification

  • Cosmetology License 2010

Timeline

Business Development Specialist

Jan Pro
04.2022 - 08.2023

Appointment Setter/Business Development Specialist

Sentry Surveillance
10.2020 - 02.2022

Account Specialist

AT&T/DIRECTV
01.2019 - 10.2020

Account Specialist

Eagle one
10.2016 - 02.2018

Outbound Associate & Inbound Sales Representative

ADT Security Services
04.2013 - 08.2016

Associate's degree - Business

Cincinnati State Technical and Community College

Business Development Specialist

Corporate Payroll Services
2023 - 2025
Cyrenthia Wilson