Cyril Tan
Yulee,FL
Summary
Highly skilled and dedicated line service technician with over 8 years of experience in aviation ground services, including 5 years as a supervisor at Signature Aviation. Proven ability to lead and train teams, ensuring operational excellence and safety compliance. Strong knowledge of aircraft handling, fueling and customer service with a commitment to providing exceptional support to both internal and external stakeholder.
Overview
14
14
years of professional experience
Work History
Lead Line Service Technician
Signature Aviation
01.2019 - Current
- Managed daily operations, including aircraft marshalling, fueling, and ground handling.
- Monitored and maintained inventory of fueling equipment and ground support tools.
- Conducted regular safety inspections and audits, addressing any issues promptly to maintain compliance with FAA regulations.
- Collaborated with team members to coordinate ground support services, focusing on safety procedures and customer service.
Sales Representative
Comcast
01.2019 - 01.2019
- Mentored and trained new sales representative on sales technique, product knowledge, and customer service skills.
- Consulted with businesses to supply accurate product and service information.
- Provided detailed information on product and benefits, managed approximately 50 incoming calls, emails and faxes per day from customers.
- Set and achieved company defined sales goals.
Sales Representative Team Leader
Beach Boulevard Motorsports
01.2016 - 01.2018
- Leveraged extensive knowledge of powersport equipment to drive sales and enhance customer satisfaction, consistently exceeding monthly sales target.
- Developed and organized a successful fishing tournament, boosting boat sales through increased community engagement and brand visibility.
- Achieved record sales by selling the most expensive boat in the company's history, demonstrating exceptional negotiation and closing skills.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Representative
ADT Security Services
01.2011 - 01.2016
- Conducted high-volume inbound and outbound calls to prospective clients, utilizing persuasive communication skills to present tailored security solutions.
- Collaborated with the marketing team to generate leads through targeted campaigns and followed up on inquiries promptly.
- Facilitated training sessions to enhance team performance and ensure high levels of products competency.
- Conducted workshops and one-on-one training sessions to develop new hires' skills in customer engagement and sales tactic.
Education
No Degree - Physical Therapy
Lake City Community College
Lake City, FLHigh School Diploma -
Columbia High School
Lake City, FL06-2023
Timeline
Lead Line Service Technician
Signature Aviation
01.2019 - Current
Sales Representative
Comcast
01.2019 - 01.2019
Sales Representative Team Leader
Beach Boulevard Motorsports
01.2016 - 01.2018
Sales Representative
ADT Security Services
01.2011 - 01.2016
No Degree - Physical Therapy
Lake City Community College
High School Diploma -
Columbia High School
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