Cyris Wesley
Ocilla,GA
Summary
Dynamic Client Success Specialist at Alight Solutions with a proven track record in elevating client experiences and optimizing service delivery. Expert in immersive client relationship management and process improvement, driving measurable performance gains while fostering collaboration and training initiatives. Committed to innovative program implementation and enhancing the client experience with consistent results.
Overview
9
9
years of professional experience
Work History
Client Success Specialist
Alight Solutions
Chicago, IL
10.2022 - Current
- Elevating the client experience through strategic service delivery.
- Innovating process improvement strategies.
- Collaborating with senior leadership.
- Designing and implementing revitalized programs.
- Enhancing colleague morale.
- Driving measurable performance gains.
- Managing client onboarding processes and ensured smooth transitions.
Senior Case Manager
Alight Solutions
Chicago, IL
02.2017 - 10.2022
- Improved clients' retirement process experiences.
- Defined solutions for complex actuarial concerns.
- Maintained vigilance in distinguishing the firm in the marketplace.
- Scheduled and facilitated on-the-job training of policies and procedures to ensure company and client successes.
- Arranged and facilitated sessions with client partners.
- Delivered comprehensive education on plan provisions and benefit capabilities.
- Produced forms for new hire onboarding and separation benefit processes.
Education
Bachelor of Arts - International Studies & Social Justice
Roosevelt University
Chicago, IL12-2016
Skills
- Immersive client relationship management
- White glove client onboarding
- Client service delivery optimization
- Process improvement strategist
- Business instructor and training facilitation
- Program implementation leader
- Performance measurement expertise
- Office software and payroll management
Timeline
Client Success Specialist
Alight Solutions
10.2022 - Current
Senior Case Manager
Alight Solutions
02.2017 - 10.2022
Bachelor of Arts - International Studies & Social Justice
Roosevelt University