Compassionate counselor/case manager with experience in intake interviewing, assessments, treatment planning, crisis support, and HIPAA-compliant documentation. Strong focus on mental health support, relapse prevention, and coordinated care.
Overview
3
3
years of professional experience
Work History
Counselor
Serenitynow Treatment and Counseling Center
07.2023 - Current
Facilitated individual and group sessions using evidence-based therapeutic interventions.
Conducted client assessments to inform individualized treatment plans and counseling goals.
Responded to crisis situations with calm de-escalation and appropriate support.
Documented progress notes, case files, and treatment updates with accuracy and confidentiality.
Supported discharge planning by preparing clients for aftercare and community resources.
Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Maintained compliance with confidentiality standards, ethical guidelines, and licensing requirements.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Case Management
Serenitynow Treatment and Counseling Center
07.2023 - Current
Coordinated individualized treatment plans, aligning services with client needs and clinical objectives.
Collaborated with counselors, providers, and community agencies to support continuity of care.
Facilitated referrals for housing, employment, medical, and behavioral health resources.
Assessed client progress, updated documentation, and maintained accurate case records.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.