Summary
Overview
Work History
Education
Skills
Timeline

Cyrus de Rougemont

FL

Summary

Experienced in medical insurance verification and customer service roles with a solid foundation in meticulous record-keeping, efficient procedural management, and proactive problem-solving. Insurance Verification Specialist at Liberator Medical Supply, ensuring accurate coverage for medical procedures by collaborating closely with insurers and healthcare providers to resolve billing and coverage issues effectively. Customer Service Representative at Assurant, developing the ability to engage with customers across various platforms, including phone, email, and chat. Consistently providing prompt resolutions to inquiries, managing order processing with precision, and fostering strong client relationships. Efforts significantly contributed to achieving and exceeding customer satisfaction metrics, reflecting a commitment to delivering exceptional service. Detail-oriented Accounting Assistant with 4 years of experience in accounting roles, skilled in account reconciliation, report drafting, and collections. Industrious and meticulous approach complemented by a strong history of integrity and reliability.

Overview

9
9
years of professional experience

Work History

Accounting Assistant

Colon & Associates
08.2020 - Current
  • Prepared financial documents and reports by collecting and analyzing financial information
  • Verified and reconciled financial transactions and statements to ensure accuracy and compliance with company policies
  • Managed accounts payable and receivable, including processing invoices, matching purchase orders, and issuing payments
  • Filed tax forms such as monthly sales tax returns and quarterly payroll tax returns in a timely manner
  • Collaborated with cross-functional teams to assist in budgeting and forecasting, providing financial insights and recommendations for cost-saving opportunities.

Insurance Verification Specialist

Liberator Medical Supply
04.2018 - 02.2020
  • Conducted thorough investigations and verified insurance policies for patients, ensuring accurate coverage information for medical procedures
  • Collaborated with insurance providers to obtain necessary pre-authorizations and verify payment eligibility for medical services
  • Managed a high volume of insurance inquiries and maintained detailed records of verification and authorization processes
  • Addressed insurance-related concerns and resolved billing or coverage issues by working closely with healthcare providers and patients
  • Utilized electronic systems and databases to input and update insurance information, ensuring efficient and accurate verification processes.

Customer Service Representative

Assurant
01.2016 - 03.2018
  • Engaged effectively with customers through phone, email, and chat, providing prompt resolutions to inquiries and concerns
  • Built strong customer relationships by actively listening to needs and offering appropriate solutions and recommendations
  • Processed orders, returns, and exchanges with exceptional diligence, accuracy, and efficiency
  • Collaborated across teams to address and resolve escalated customer issues, demonstrating strong critical thinking skills
  • Consistently achieved and exceeded individual performance metrics, including response time and customer satisfaction ratings.

Education

High School Diploma -

Palmetto High School, Miami, FL

Associate of Arts - Accounting

Indian River State College, Ft. Pierce, FL
01-2026

Skills

  • Customer Service Representatives
  • Insurance Verification
  • Customer Relationship Management (CRM)
  • Contact Centers
  • Administration
  • Finance
  • Payroll Processing
  • Accounts Receivable (AR)
  • Tax Preparation
  • Corporate Tax

Timeline

Accounting Assistant - Colon & Associates
08.2020 - Current
Insurance Verification Specialist - Liberator Medical Supply
04.2018 - 02.2020
Customer Service Representative - Assurant
01.2016 - 03.2018
Palmetto High School - High School Diploma,
Indian River State College - Associate of Arts, Accounting
Cyrus de Rougemont