Cyrus Hawkins
Orlando,FL
Summary
Motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills. Committed job seeker consistently meeting company needs with organized practices. Skilled at working under pressure and enhancing the organizational brand.
Overview
5
5
years of professional experience
Work History
Aviation Security Officer Supervisor
Covenant Aviation Security, TSA
Orlando, Florida
01.2022 - Current
- Trained new staff members on aviation security protocols, procedures, and equipment usage.
- Ensured compliance with aviation security regulations.
- Responded quickly to alarms and other alerts within the airport area.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving customer service standards within the organization.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Toll Collector
Central Florida Expressway Authority
Orlando, FL
03.2021 - 01.2022
- Compiled reports concerning shift activities such as number of vehicles passing through the booth.
- Communicated effectively with co-workers, supervisors and other personnel regarding operational issues.
- Maintained cleanliness of work area including booths, parking areas, restroom facilities and other public areas.
- Conducted random audits of cash drawers to ensure accuracy of funds collected.
- Managed inventory of supplies such as brochures, maps or promotional materials for distribution at the booth.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
- Maintained accurate records of transactions and cash balances.
- Ensured compliance with all federal, state and local laws related to toll collections operations.
- Verified accuracy of all transactions by comparing receipts to daily logs.
- Trained new employees on procedures associated with toll collection duties.
Customer Service Representative
Circle K
Tallahassee, Florida
08.2019 - 01.2020
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Ensured all areas of the store were clean and organized at all times.
- Maintained accurate records of transactions for inventory purposes.
- Verified age for alcohol purchases according to state regulations.
- Assisted customers with product selection based on their individual needs.
- Handled cash accurately during each shift.
- Maintained accurate records of all transactions for future reference purposes.
Education
Bachelor of Science - Recording Arts Technology
Full Sail University
Winter Park, FL05-2032
High School Diploma -
Lincoln High School
Tallahassee06-2019
Skills
- Microsoft Outlook
- Customer Service
- Technical Support
- Customer Relationship Management (CRM)
- Critical Thinking
- Complaint Handling
- Order Processing
- Customer consulting
- Computer Proficiency
- Positive and professional
- Problem-solving abilities
- Coordination
- Active Listening
- Typing proficiency
- Staff Training
- Data Entry
- Scheduling
- Access Control
- Radio communication
- Surveillance monitoring
- De-Escalation Techniques
- Operations Management
Accomplishments
- 2x's Employee Recognition From The Greater Orlando Aviation Authority Organization.
References
References available upon request.
Timeline
Aviation Security Officer Supervisor
Covenant Aviation Security, TSA
01.2022 - Current
Toll Collector
Central Florida Expressway Authority
03.2021 - 01.2022
Customer Service Representative
Circle K
08.2019 - 01.2020
Bachelor of Science - Recording Arts Technology
Full Sail University
High School Diploma -
Lincoln High School
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