Cyrus Hoffman
Burlington,KY
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Full Time Teller
PNC Financial Services
Florence, KY
08.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
- Identified needs of customers promptly and efficiently.
Assistant Customer Service Manager
Kroger Family of Companies
Union, Kentucky
03.2020 - 08.2023
- Ensured accuracy of data entry into accounting system, including trial balances, reconciliations and journal entries.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
E-Commerce Supervisor
Kroger Family of Companies
Newport, KY
12.2021 - 08.2022
- Provided accurate and up-to-date information on product availability.
- Ensured customer satisfaction by providing excellent service.
- Loaded grocery bags into customers vehicles.
Education
High School Diploma -
Randall. K Cooper High School
Union, KY05-2019
Skills
- Excellent Communication Skills
- Exceptional Customer Service
- Asset Management
- Transaction Processing
Certification
- Public Notary of Kentucky
Timeline
Full Time Teller
PNC Financial Services
08.2023 - Current
E-Commerce Supervisor
Kroger Family of Companies
12.2021 - 08.2022
Assistant Customer Service Manager
Kroger Family of Companies
03.2020 - 08.2023
High School Diploma -
Randall. K Cooper High School
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