Cyrus Johnson
Las Vegas,NV
Summary
Passionate, hard-working Credit & Collections Manager/Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. 15+ years of experience in the credit and collections field, seeking to increase profitability for an awesome company. Bona fide ambassador for the entire credit department promoting the value of excellent customer service and customer support while ensuring the integrity of the company remains intact.
Overview
8
8
years of professional experience
Work History
Credit and Collections Supervisor
ACCO Engineered Systems
01.2022 - Current
- Evaluated staff performance and provided coaching to address inefficiencies.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversee daily operations of credit/collections department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Demonstrating commitment to ACCO's core values, leading by example and fostering high performing cultural excellence.
- Achieved results by working with staff to meet established targets.
- Review aging reports with Credit & Collections Manager and assist with preparing weekly credit agenda report for collection calls weekly.
Credit Manager
Sobel Westex
01.2020 - 12.2021
- Supervised credit and collections team.
- Follow up on all receivable issues until completed
- Conduct review and analysis of credit applications for new customers
- Establish credit limits for new customers
- Review existing credit limits and customer accounts periodically
- Review collection reports to ascertain status of collection and balance outstanding and to evaluate effectiveness of current collection policies and procedures
- Audit delinquent accounts considered to be uncollectible; ensure maximum efforts have been taken before assigning bad credit status to account
- Monitor periodically customer accounts to ensure aging is according to established goals
- Develop and standardize written policy documentation related to credit and customer set up process
- Interface with sales organization to communicate credit decisions and ensure timely review of new customers
- Make credit decisions within assigned authority
- Review and approve adjustments to accounts
- Plan and organize activities of credit / customer set up team to ensure file reviews are completed timely / accurately
Credit Collections Manager
Quikrete Companies
10.2015 - 05.2019
- Demonstrate patience and overall courteous behavior when working with internal and external customers to resolve issues and establish long-term professional relationships
- Analyze aging reports to ensure proper effort and focus on appropriate accounts
- Interact frequently with inter-departmental associates in Sales, Manufacturing and other departments for purpose of resolving outstanding issues
- Provide weekly and monthly analysis and reports to management
- Perform related duties and special projects as assigned
- Record information and maintain files about financial status of customers and status of collection efforts
- Responsible for filing liens and bonds on jobs that are not reconciled with payment solutions at 91 days of delinquency
- Responsible for training new employees and offering refreshers to seasoned employees within credit/collections department
- Determined effect of high-risk customers on bad debt reserves and recommended write offs as uncollectible
- Monitor credit functions and ensure that credit policies and practices are effectively enforced
Education
Bachelor of Arts -
Calvary Theological Seminary
Lake Charles, LA06.2009
Skills
- Excel
- Microsoft Word
- Lotus Notes
- SAP
- Get Paid
- Activate
- Quick Books
- AS400
- Great Plains
- Solar Eclipse
- Daybreak
- Solomon
- Dun & Bradstreet
- LexisNexis
- Traverse
- Trend
- JD Edwards
- Oracle
Timeline
Credit and Collections Supervisor
ACCO Engineered Systems
01.2022 - Current
Credit Manager
Sobel Westex
01.2020 - 12.2021
Credit Collections Manager
Quikrete Companies
10.2015 - 05.2019
Bachelor of Arts -
Calvary Theological Seminary
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