Brenda Foster
Havelock,NC
Summary
Accomplished Credit Collections Supervisor known for strong communication and strategic thinking skills. Successfully implemented processes that reduced overdue accounts while building relationships with internal teams and external agencies to ensure timely collections.
Dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional.
Overview
21
21
years of professional experience
Work History
Credit Collections Supervisor
Big Rock Sports, LLC
Morehead City, NC
11.2004 - 01.2026
- Supervised credit collections team, ensuring adherence to company policies and compliance regulations.
- Developed and implemented strategies to reduce overdue accounts and improve collection rates.
- Trained and mentored staff on effective communication techniques for customer interactions.
- Analyzed accounts receivable data to identify trends and recommend process improvements.
- Investigated and reviewed credit risks and collections.
- Reported on and recommended actions related to financial stability of potential clients.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Acted as central point of contact for both employees and customers on routine credit and collection issues.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes [Number]% and collect invoices in timely fashion.
- Streamlined the collections process for better results with regular team meetings and performance monitoring.
- Improved credit collection efficiency by implementing new strategies and procedures.
- Developed strong working relationships with external collections agencies to ensure seamless coordination when outsourcing delinquent accounts.
- Collaborated with sales teams to address credit issues promptly, maintaining positive customer relations while collecting debts.
- Established a consistent follow-up system to ensure timely payments from clients, minimizing overdue accounts.
- Leveraged industry best practices in credit analysis methodologies to maintain low delinquency rates among clients while supporting business growth goals.
- Completed bi-weekly payroll for 6 employees.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Accounting And Finance
Carteret Community College
Morehead City, NCSkills
- Team leadership
- Credit reporting
- Credit analysis proficiency
- Team supervision
Timeline
Credit Collections Supervisor
Big Rock Sports, LLC
11.2004 - 01.2026
Accounting And Finance
Carteret Community College