Jennifer Ferenczy
Upton
Summary
Credit collections professional with comprehensive understanding of managing delinquent accounts and optimizing recovery strategies. Proven ability to lead teams and enhance operational efficiency through strategic planning and process improvements. Consistently reliable, adaptable, and focused on collaborative success. Dependable and successful at meeting high productivity, quality, and performance standards. Efficient and competent professional.
Overview
2026
2026
years of professional experience
Work History
Credit & Collections Supervisor
Cognex Corporation
10.2024 - Current
- Led credit analysis initiatives to enhance collections processes and reduce outstanding receivables.
- Mentored junior analysts on best practices in credit assessment and collections management.
- Streamlined reporting procedures using SAP, increasing accuracy of financial forecasts and collections data.
- Collaborated with cross-functional teams to resolve customer disputes and facilitate timely payments.
- Drove continuous improvement initiatives in credit and collections processes, identifying opportunities for increased efficiency and effectiveness through data-driven analysis.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimized losses from bad debts.
- Enhanced cash flow by implementing efficient credit collection strategies.
- Collaborated with cross-functional teams to resolve disputes and negotiate payment arrangements effectively.
- Established strong relationships with clients by providing exceptional service and support during the credit application process.
- Led team in enforcing collection policies and procedures, ensuring compliance with regulatory standards.
- Implemented performance metrics to monitor team efficiency, driving accountability and productivity improvement
- Reported on and recommended actions related to financial stability of potential clients.
- Interviewed and assisted in selection of candidates for collections positions on team.
- Created customized reports to analyze the performance of the collections department, identifying areas of strength and opportunities for growth.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
Senior Credit & Collections Analyst
Cognex Corporation
2019 - 2024
- Analyzed aging reports to identify trends and inform departmental decision-making regarding account management.
- Trained and mentored junior analysts on best practices in collections techniques and compliance regulations.
- Collaborated with cross-functional teams to enhance data accuracy within financial systems, reducing discrepancies in reports.
- Conducted regular reviews of credit policies, recommending adjustments based on changes in industry standards or economic conditions.
- Established strong relationships with clients by providing exceptional service and support during the credit application process.
- Improved customer relations through professional communication and negotiation tactics in credit collections.
- Maintained accurate records of customer accounts, payments and payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
- Investigated customer credit references and approved credit lines.
Credit & Collections Analyst
Cognex Corporation
11.2017 - 2019
- Collaborated with cross-functional teams to resolve billing discrepancies
- Analyzed aged accounts to identify trends and prioritize collection efforts
- Enhanced client relationships through proactive outreach and conflict resolution
- Streamlined collections processes for increased efficiency and productivity.
- Improved customer payment behavior with consistent follow-ups and negotiation tactics.
- Established relationships with customers to encourage payment of delinquent accounts.
- Processed payments and applied to customer balances.
- Maintained accurate records of customer accounts, payments and payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
Credit & Collections Analyst
Weg Electric Corp.
01.2009 - 10.2017
- Make sound credit decisions based on in depth analysis & perform risk reviews & assign levels of exposure as authorized
- Understands and applies credit policy and identifies situations that may require policy exceptions.
- Analyzed credit data and financial statements to assess risk and determine creditworthiness.
- Implemented process improvements that reduced turnaround time for credit applications while maintaining quality standards.
- Research and solve problems with deductions/discrepancies for short and over payments using customer history, invoices and backup information.
- Performed daily customer calls for open and/or past due accounts.
- Posted daily Checks/Wires/Credit Cards from lockbox to customer accounts. Assisted with bank reconciliation sheet.
- Collaborated with sales teams to address credit-related issues, promoting positive customer relations.
- Developed and maintained relationships with clients to facilitate timely payments
- Successfully completed invoicing process and mailed out invoices.
- Helped with month End Closing
Education
Bachelor's Degree - Business Administration
American InterContinental University
Dunwoody, GA01.2005
Associate's degree - Computer Science
Johnson & Wales University
Providence, RI01.2000
Skills
- Credit analysis proficiency
- Collections
- Cash application
- Invoicing
- Month End Close
- Trigger Milestone Invoices for projects
- Customer Service
- Time Management
- Team leadership
- Process improvement strategies
- Goal oriented approach
- Customer escalation point
- Active listening
- Decision-making
Timeline
Credit & Collections Supervisor
Cognex Corporation
10.2024 - Current
Credit & Collections Analyst
Cognex Corporation
11.2017 - 2019
Credit & Collections Analyst
Weg Electric Corp.
01.2009 - 10.2017
Associate's degree - Computer Science
Johnson & Wales University
Senior Credit & Collections Analyst
Cognex Corporation
2019 - 2024
Bachelor's Degree - Business Administration
American InterContinental University
Systems/ Software
SAP Thompson Reuters
PeopleSoft Blackline
Outlook Zendesk
SalesForce ServiceNow
Power BI Authorize.net
Dun & Bradstreet Reports
Microsoft: Excel, Word and Powerpoint
3rd party Portals (Ariba, Coupa, Taulia, Tungsten)