Cyrus Shen
San Francisco,CA
Summary
Dynamic leader with a strong track record in staff training and development at Toast N Egg, specializing in problem-solving and sales monitoring. Proven expertise in team leadership and task delegation has driven significant improvements in operational efficiency. Highly skilled in recruitment and budget management, consistently surpassing performance goals. Career aspirations include further enhancing organizational effectiveness through innovative leadership strategies.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Toast N Egg
San Francisco, CA
03.2024 - 12.2024
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
Supervisor
Poke Bowl
San Francisoc, CA
01.2020 - 05.2024
- Trained new employees on company policies, job duties, and performance expectations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Implemented quality control measures, significantly reducing error rates.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Cashier
Sushi Secrets
Berkeley, CA
02.2018 - 01.2020
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped with purchases and signed customers up for rewards program.
- Balanced daily transactions on a computerized point-of-sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers and answered any questions they had about the store's products and services.
Food Preparation Worker
Shaking Crab
Daly City, CA
03.2013 - 01.2018
- Monitored and maintained kitchen equipment for proper functioning.
- Followed food safety standards and protocols.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Cut, sliced, and diced vegetables and fruits for meal prep.
- Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
- Washed, peeled, and prepared raw food materials.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stored food in designated containers and storage areas to prevent spoilage.
Education
De Anza College
Cupertino, CASkills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Task delegation
- Recruitment and hiring
- Time management
- Staff training and development
- Team leadership
- Employee scheduling
- Problem-solving
Timeline
Assistant Manager
Toast N Egg
03.2024 - 12.2024
Supervisor
Poke Bowl
01.2020 - 05.2024
Cashier
Sushi Secrets
02.2018 - 01.2020
Food Preparation Worker
Shaking Crab
03.2013 - 01.2018
De Anza College
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