Czhenelle Frederick
Queens,NY
Summary
To ensure that I use my skills to provide exceptional service to my employer, coworkers and guests
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
13
13
years of professional experience
Work History
Housekeeper
The W Hotel Union Square
New York, NY
10.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Housekeeping Room Attendant
The Pierre, A Taj Hotel, New York
New York, NY
09.2022 - 12.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Housekeeping
The Millennium Broadway Hotel
New York, NY
08.2017 - 01.2018
- Cleaned multiple rooms
- Performed general housekeeping and cleaning tasks.
- Improved guest satisfaction by promptly addressing and fulfilling housekeeping requests.
Stewarding
Lotte New York Palace
New York, NY
11.2016 - 01.2017
- Dish Washing, Maintaining a clean kitchen, Trash Duties
- Improved overall cleanliness and organization of the kitchen by implementing efficient stewarding processes and procedures.
Stewarding
The W New York
New York, NY
09.2016 - 09.2016
- Dish Washing, Maintaining a clean kitchen, Special Projects
- Improved overall cleanliness and organization of the kitchen by implementing efficient stewarding processes and procedures.
Sous Chef
The W New York
New York, NY
08.2016 - 09.2016
- Preparing food, Prepping, Maintaining a clean work station
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Planned and directed high-volume food preparation in fast-paced environment.
Stewarding
The W New York
New York, NY
06.2016 - 08.2016
- Dish Washing, Maintaining a clean kitchen
- Improved overall cleanliness and organization of the kitchen by implementing efficient stewarding processes and procedures.
House keeping
Park Central Hotel
New York Mills, NY
01.2016 - 04.2016
- Cleaned multiple rooms, Provide excellent customer service
- Sustained a clean and organized work environment through diligent housekeeping practices.
Line Cook
Resorts World Casino
Queens, NY
01.2013 - 01.2015
- Preparing food, Maintaining a clean work station, Prepping
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
Stewarding
Resorts World Casino
Queens, NY
04.2012 - 12.2012
- Dish Washing, Heavy duty cleaning
- Improved overall cleanliness and organization of the kitchen by implementing efficient stewarding processes and procedures.
Education
High School Diploma - undefined
John Bowne High School
Queens, NY06.2008
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Bed making proficiency
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Customer-oriented
- Guest relations
- Exceptional communicator
- Multitasking and organization
Timeline
Housekeeper
The W Hotel Union Square
10.2024 - Current
Housekeeping Room Attendant
The Pierre, A Taj Hotel, New York
09.2022 - 12.2022
Housekeeping
The Millennium Broadway Hotel
08.2017 - 01.2018
Stewarding
Lotte New York Palace
11.2016 - 01.2017
Stewarding
The W New York
09.2016 - 09.2016
Sous Chef
The W New York
08.2016 - 09.2016
Stewarding
The W New York
06.2016 - 08.2016
House keeping
Park Central Hotel
01.2016 - 04.2016
Line Cook
Resorts World Casino
01.2013 - 01.2015
Stewarding
Resorts World Casino
04.2012 - 12.2012
High School Diploma - undefined
John Bowne High School