Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

D. BROOKS MCMULLAN

Norman

Summary

Career educational services or management opportunities that utilize my public and private sector experience, education, and skills to enhance individual and organizational growth.

Overview

34
34
years of professional experience

Work History

Director for Student Affairs

Randall University
01.2022 - Current
  • Fostered partnerships with community organizations to expand outreach and collaboration opportunities.
  • Oversaw budget management, ensuring alignment with institutional goals and priorities.
  • Implemented policies that promoted a positive campus culture and supported diversity initiatives.
  • Facilitated communication between administration, faculty, and students to address concerns effectively.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Served as a public spokesperson at industry events or conferences.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Fitness Instructor

Cleveland County Family YMCA
01.1992 - Current
  • Designed and led engaging fitness classes for diverse participant groups.
  • Assessed individual fitness levels and created personalized workout plans.
  • Instructed safe exercise techniques to promote member well-being.
  • Encouraged community involvement through fitness events and workshops.
  • Collaborated with team members to enhance program offerings and schedules.
  • Provided support and motivation to members during workouts and classes.
  • Maintained cleanliness and organization of fitness areas and equipment.
  • Demonstrated proper form and technique for various exercises and stretches.
  • Motivated clients to stay committed to preset fitness goals.

Vice President for Customer Relations

Bfac.com
01.2018 - 01.2022

Senior Client Technology Specialist

Bfac.com
01.2015 - 01.2018

Lead Student Achievement Coordinator

Advanced Academics
01.2008 - 01.2015

Director of JCPenney Leadership Center

Michael F. Price College of Business / University of Oklahoma
01.2003 - 01.2007

Center Coordinator / Assistant Director for Residence Life

University Housing and Food Services / The University of Oklahoma
01.1997 - 01.2003

Education

MA - Higher Education Administration

The University of Oklahoma
01.1993

BS - Family Counseling

The University of New Hampshire
01.1991

Skills

  • Customer service and support
  • Retention strategies
  • Recruitment and onboarding
  • Presentation delivery
  • Training and development
  • Event coordination
  • Team collaboration
  • Interpersonal communication
  • Public relations management
  • Administrative support
  • Budget oversight

Accomplishments

  • Managed all operations, financial responsibilities, and reporting for the establishment and maintenance of a twelve-story residence hall, the operation of a leadership program that obtained 150 diverse and talented college students, and administrator for over 220 college students at Randall University.
  • Retained over 70% of schools as Account Manager for Connections Education (08/2014-05/2015 school year) and renewed over 80% of corporations/organizations as Senior Client Technology Specialist and VP of Customer Relations with Bfac.com.
  • Assessed, monitored, and provided professional development for staff; Recruited, hired, and trained new professional staff.
  • Hired, scheduled, supervised, and trained hundreds of students for leadership and corporate positions in different organizations.
  • Presented and trained many corporations (Michelin, Salvation Army, Dell Computers) and schools (Southern Nazarene, OCU) about resume apps and mobile technology.
  • Managed $100,000 operational budget, handling accounts for multiple internal and external clients, and raised over $100,000 from different corporations to enhance the overall program.
  • Recognized as the University of Oklahoma’s “Employee of the Year” for administrative excellence and the University of Oklahoma Student Association’s “Administrator of the Year” for incredible service to the students at the University, and Advanced Academics’ “Pride Award” for excellence in student services.
  • Developed and presented to thousands of high school students about the highlights of University Housing, Michael F. Price College of Business, Advanced Academics Online Learning and Randall University.
  • Recruited over 70 different corporations and 14 distinguished corporate visitors in four years to participate in the program for outstanding students.
  • Created opportunities for students to gain internship and work experience, and build employable skills through a variety of networking opportunities with corporations, including corporate information sessions and corporate visits.
  • Founded and Directed Career Fairs for Housing and Food Services.
  • Coordinator for Sooner Saturday, a huge event for prospective students.
  • Organized and implemented many special events for Housing, the JCPenney Leadership Center and Advanced Academics including the Big 12 Housing Director’s Conference, the Southwest Affiliate of College and University Resident Hall Regional Conference, Business Ethics Conference and the Michael F. Price College of Business Strategic Planning Committee.
  • Collaborated with faculty, student organizations, campus services (Career Services, Prospective Student Services, Center for Student Life) and corporations to create a network for leadership development, career possibilities and event programming opportunities for the Leadership Program participants.
  • Pioneer of the Real Word Program, a business proposal for job placement services for online high school students at Connections Education.
  • Guest Columnist for the Norman Transcript, Co-authored OU Resident Advisor Training Handbook, Instructor for OU Gateway classes, OU Department of Training and Development, President’s Leadership Class, OU Resident Advisor classes, and Department of Prospective Student Services.

Timeline

Director for Student Affairs

Randall University
01.2022 - Current

Vice President for Customer Relations

Bfac.com
01.2018 - 01.2022

Senior Client Technology Specialist

Bfac.com
01.2015 - 01.2018

Lead Student Achievement Coordinator

Advanced Academics
01.2008 - 01.2015

Director of JCPenney Leadership Center

Michael F. Price College of Business / University of Oklahoma
01.2003 - 01.2007

Center Coordinator / Assistant Director for Residence Life

University Housing and Food Services / The University of Oklahoma
01.1997 - 01.2003

Fitness Instructor

Cleveland County Family YMCA
01.1992 - Current

MA - Higher Education Administration

The University of Oklahoma

BS - Family Counseling

The University of New Hampshire
D. BROOKS MCMULLAN