Daniel Pinkerton
Scotia
Summary
Adaptable customer service professional with several years of call center experience, skilled in handling high-volume communications and resolving customer inquiries with empathy and precision. Demonstrates strong problem-solving, CRM proficiency, and attention to detail, ensuring seamless onboarding experiences in fast-paced, remote environments.
Overview
1
1
Language
6
6
years of professional experience
Work History
Personal Shopper/Delivery Driver
DDI
Scotia, NY
03.2023 - Current
- Coordinated delivery logistics to facilitate timely arrival of packages and goods while enhancing customer service quality.
- Built relationships with repeat customers through professional and friendly interactions, fostering customer loyalty.
- Applied effective problem-solving techniques to navigate unexpected road closures or traffic delays and maintain delivery timelines.
- Handled and transported fragile or perishable items safely while following established quality standards.
- Employed GPS navigation systems to identify the most efficient delivery routes, optimizing overall performance.
- Complied with traffic laws and regulations when operating company vehicles, maintaining a clean driving record.
- Conducted regular vehicle inspections before each shift to guarantee safety and adherence to compliance standards.
Customer Service Lead Remote
Metronet
Evansville, IN
08.2025 - 07.2026
- Assisted team in addressing complex customer inquiries to improve satisfaction and retention rates.
- Supported new staff training programs to enhance service quality and operational efficiency.
- Reviewed customer feedback to spot trends that inform service delivery enhancements.
- Helped coordinate cross-departmental efforts to optimize processes and decrease response times.
Call Center Customer Service Representative
Spectrum (Charter)
Schenectady, NY
10.2024 - 08.2025
- Addressed customer inquiries and resolved complaints to support enhanced satisfaction.
- Documented customer interactions using CRM software to maintain accurate account information.
- Managed upset customers with empathy to foster positive relationships.
- Supported training for new team members on policies and best practices for customer service.
- Collaborated with teams to escalate complex issues, leading to quicker resolutions.
- Identified process improvement opportunities to boost call center efficiency.
- Achieved or surpassed performance metrics for call quality and resolution rates.
- Participated in team meetings to share challenges and discuss solutions.
- Responded to sales inquiries about technology upgrades for mobile devices.
Delivery Driver
M Zone Logistics/Amazon
Amsterdam, NY
09.2022 - 04.2024
- Delivered merchandise to clients efficiently while adhering to Department of Transportation (DOT) regulations to ensure safety and compliance
- Completed daily pre- and post-trip inspection checklists to maintain vehicle safety and operational readiness
- Drove fleet truck responsibly, maintaining adherence to traffic and safety regulations
- Loaded and unloaded fleet vehicles as required to support delivery operations
Delivery Driver
Best Logistics and Transportation/Amazon
Amsterdam, NY
09.2020 - 09.2022
- Delivered products to customers while following department of transportation regulations for safety and compliance.
- Completed daily vehicle inspection checklists before and after trips to confirm safety and condition.
- Drove fleet truck safely and effectively to adhere to delivery schedules.
- Loaded and unloaded trucks to ensure timely deliveries.
- Assisted with phone inquiries and coordinated logistics between Amazon and DSP. Supported drivers by providing navigation assistance and resolving customer delivery issues and exceptions.
Education
High school or equivalent - undefined
Scotia-Glenville High School
01-2000
Skills
- Assisted customers with inquiries and issues to enhance satisfaction
- Utilized CRM software to manage customer interactions effectively
- Facilitated resolution of customer inquiries through attentive support
- Applied problem-solving skills to address challenges promptly
- Demonstrated empathy to build rapport with customers
- Exhibited strong communication skills during customer interactions
- Managed incoming phone calls to address customer needs
- Provided email support to resolve customer issues efficiently
- Engaged in live chat to assist customers in real-time
- Maintained attention to detail while processing customer requests
- Performed data entry tasks to keep records accurate
- Organized workload to prioritize customer service tasks effectively
- Handled conflicts with professionalism to ensure customer satisfaction
- Adapted to changing customer needs and situations
Languages
English
Timeline
Customer Service Lead Remote
Metronet
08.2025 - 07.2026
Call Center Customer Service Representative
Spectrum (Charter)
10.2024 - 08.2025
Personal Shopper/Delivery Driver
DDI
03.2023 - Current
Delivery Driver
M Zone Logistics/Amazon
09.2022 - 04.2024
Delivery Driver
Best Logistics and Transportation/Amazon
09.2020 - 09.2022
High school or equivalent - undefined
Scotia-Glenville High School