Summary
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Receptionist

Derrick Releford

Oklahoma City,OK

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Work History

Fulfillment Specialist

Ricoh USA
07.2023 - 01.2024
  • Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
  • Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
  • Streamlined fulfillment processes for increased efficiency using warehouse management software.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.

Independent Adjuster

Quality Assurance Adjusters
10.2022 - 06.2023
  • Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
  • Improved workflow efficiency by maintaining organized records of all claim-related documents, photos, and correspondence.
  • Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate.
  • Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.

Customer Service Representative

TTEC
12.2020 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

BBA - Business Administration And Management

Friends University
Wichita, KS

High School Diploma -

Roland High School
Roland, OK
05.1995

Skills

  • Customer Service
  • Business Level experience in Microsoft Office Applications
  • Exemplary Management
  • Data Entry
  • Customer Support
  • Written and oral communication
  • Escalation management
  • Claims Investigation
  • Technical knowledge
  • Oklahoma Claims Adjuster License

Certification

Property and Casualty License: (47 States)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceHealthcare benefitsPaid time off4-day work weekFlexible work hoursWork from home option

Timeline

Fulfillment Specialist

Ricoh USA
07.2023 - 01.2024

Independent Adjuster

Quality Assurance Adjusters
10.2022 - 06.2023

Customer Service Representative

TTEC
12.2020 - 10.2022

BBA - Business Administration And Management

Friends University

High School Diploma -

Roland High School

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Derrick Releford