DESTIN SMITH
Garden City,US
Summary
Dynamic leader with a proven track record of strategically enhancing company profits and elevating team performance. Expertise in driving engagement and implementing operational improvements through meticulously crafted tactical plans and strong relationship-building skills. Extensive knowledge of business management principles and revenue development strategies positions as a valuable asset for organizations seeking growth and efficiency. Committed to fostering a collaborative environment that inspires teams to achieve exceptional results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medicare Benefit Consultant
Curana Health
Detroit, MI
05.2023 - Current
- Developed and implemented educational initiatives for residents, families, and administrators regarding i-SNP benefits to support informed decision-making in enrollment.
- Coordinated efforts with facility leadership and diverse teams to refine workflows and strengthen care coordination.
- Conducted regular audits to ensure compliance with CMS and HIPAA standards, maintaining accuracy of confidential patient records.
- Oversaw coverage verification and enrollment procedures, significantly improving accuracy and accelerating the onboarding experience for new members.
- Interpreted performance metrics to identify opportunities for enhancing care quality and operational processes.
- Analyzed client needs to recommend tailored benefit solutions that align with company goals.
Retail Operations Manager
Mobilelink | Cricket
Inkster & Taylor, MI, US
03.2021 - 05.2023
- Directed day-to-day supervision of two MobileLink locations in Inkster and Taylor, MI, to enhance customer satisfaction and service quality.
- Conducted assessments of employee capabilities and launched a mentoring initiative to enhance skills in identified areas of improvement.
- Designed and executed strategies that strengthened customer and employee loyalty by prioritizing quality service and proven sales methodologies.
- Analyzed marketing efforts and promoted membership growth to strengthen brand presence and support business expansion.
- Evaluated service call tickets to detail completed repairs, additional repair necessities, and parts to be ordered for efficient service management.
- Evaluated operational performance data to identify improvement opportunities and anticipate future business requirements.
- Developed and implemented market strategies while managing direct procurement processes with cricket vendors.
- Cultivated high-performance sales teams through consistent leadership and modeling of best practices.
- Executed targeted advertising on social media and job boards to effectively engage with prospective candidates and fill open roles.
Store Manager
Exxon Mobil
Belleville, MI, US
02.2019 - 02.2021
- Manage point-of-sale systems, focusing on accuracy and efficiency.
- All new associates in the grocery, produce, and administrative departments were trained and supervised by me.
- Counted cash drawers and made bank deposits
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team of employees by recruiting, interviewing, and hiring them.
- Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods.
- Protected the store from loss or theft by establishing and enforcing clear security policies.
- Reported all store and staff issues to the district manager.
Property Manager
iStorage Self Storage
Dearborn Heights, MI, US
04.2017 - 02.2019
- Managed documentation and negotiations for original leases and renewals within management office, facilitating effective property management.
- Executed detailed move-out evaluations alongside tenants to pinpoint and address repair needs.
- Crafted and enforced a targeted approach to achieve and uphold a minimum occupancy rate of 75%.
- Directed maintenance activities across the property, ensuring a safe and welcoming environment for all occupants.
- Evaluated and managed lease renewal initiatives to ensure optimal occupancy performance.
- Oversaw organization of regular maintenance and significant repair initiatives to ensure operational facilities remain appealing to potential tenants.
- Directed monthly collections of $20,000+, emphasizing tenant engagement and satisfaction to achieve consistent payment success.
- Achieved high tenant satisfaction through effective complaint resolution. Elevated property standards by rigorously enforcing occupancy rules. Enhanced unit readiness by conducting comprehensive inspections and executing necessary repairs.
Store Manager
Boost Mobile
Detroit, MI, US
01.2014 - 04.2017
- Manage point-of-sale systems, focusing on accuracy and efficiency.
- Generated repeat business through excellent customer service.
- Increased sales by creating and analyzing weekly inventory reports.
- Meet or exceed store sales and profit targets by inspiring consumer loyalty.
- All store and staff issues, financial goals, and sales were reported to the district manager.
- Generated repeat business by providing exceptional customer service and positive engagement.
- Rotated stock to ensure that it had the best appeal and that shrinkage was kept to a minimum.
- Find new candidates, identify key players, and keep them.
- Protected the store from loss or theft by establishing and enforcing clear security policies.
Education
High School Diploma -
River Rouge High School
River Rouge, MI, US01-2012
BBA - Business Management
Eastern Michigan University
Ypsilanti, MI, USSkills
- Proficient in PCC
- Proficient in MS Office
- Effective interpersonal communication
- Budget management
- Talent acquisition
- Customer service
- Collaborative team management
- Understanding of health insurance and CMS policies
- Inventory control
- Market expansion initiatives
- Workflow improvement
- Proficient in negotiation strategies
- Troubleshooting skills
- Engaging presentation skills
- Mentoring experience
- Business process optimization
Accomplishments
Curana Health
Elite Sales Team | Peer-Voted Sales Leadership Award
Recognized by colleagues as a top-performing sales team member for consistently exceeding sales goals and demonstrating strong leadership.
Achieved over 50% ISNP enrollment penetration across six skilled nursing facilities simultaneously by effectively promoting plan benefits, building relationships, and leading targeted outreach initiatives.
Mobilelink / Cricket Wireless
Rising Star Award (3x)
Recognized by corporate leadership as a top sales manager and high-performing team leader across U.S. regions. Awarded based on outstanding performance metrics, including highest KPI achievement during a six-month period, while demonstrating consistent sales excellence and leadership.
Certification
Health and Life Insurance Producer, State Of Michigan
MAY 2023 - PRESENT
AHIP Fraud, Waste, and Abuse (MFWA), USA
Timeline
Medicare Benefit Consultant
Curana Health
05.2023 - Current
Retail Operations Manager
Mobilelink | Cricket
03.2021 - 05.2023
Store Manager
Exxon Mobil
02.2019 - 02.2021
Property Manager
iStorage Self Storage
04.2017 - 02.2019
Store Manager
Boost Mobile
01.2014 - 04.2017
High School Diploma -
River Rouge High School
BBA - Business Management
Eastern Michigan University