Madison Cadenhead
Brenham,TX
Summary
Professional in hospitality with focus on delivering exceptional customer experiences in wine tasting environments. Known for creating engaging and informative tasting sessions that leave lasting impressions on guests. Highly collaborative team player, adaptable to changing needs, and skilled in inventory management and sales techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tasting Room Associate/Shift Manager
HAAK Winery Tasting Room
Brenham, Tx
08.2024 - Current
- Supported the planning and execution of special events, meetings, ensuring flawless logistics and guest satisfaction
- Communicated effectively with GMS to understand their requirements and provided exceptional service throughout shifts
- Ensured compliance with applicable health and safety regulations at all times.(TABC Certified)
- Operated point-of-sale systems (Commerce 7/Homebase) efficiently while maintaining accurate records of sales transactions
- Fostered lasting relationships with customers by maintaining excellent communication and follow-up skills.
- Implemented creative marketing initiatives aimed at driving traffic into the winery's tasting room location
- Developed strong product knowledge to provide accurate information about the winery''s offerings to customers.
- Assisted in team effort of stockroom operations including ordering supplies, unloading shipments, tracking inventories
AVID Tutor/Substitute Teacher
Brenham ISD
Brenham, Tx
08.2024 - Current
- Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
- Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
- Assisted students in developing effective study habits and time management skills, leading to more efficient learning.
- Served as academic and social resource for high school and middle school students, leading writing process improvements, study skills, note-taking, test-taking skills and overall stress management.
- Encouraged students to develop perseverance mindset while teaching long-term visualization of success.
- Developed positive reinforcement techniques to provide feedback to students while building individual confidence levels.
Hospitality Consultant
The Frenchie at Round Top
Round Top, Tx
10.2022 - 06.2023
- Enhanced guest satisfaction by implementing personalized services and anticipating client needs.
- Conducted regular competitor analyses which informed pricing adjustments thereby maximizing profitability without sacrificing quality.
- Coordinated successful events from concept planning through execution, ensuring a seamless experience for clients and their attendees.
- Generated positive online reviews by proactively addressing guest concerns while maintaining a professional demeanor at all times.
- Created memorable guest experiences through the design of unique hospitality concepts catered specifically towards target demographics.
- Managed the recruitment and onboarding process for new employees, ensuring a strong fit with organizational culture and values.
Tasting Room Attendant
Chapel Hill Vineyards
Chapel Hill, Tx
06.2022 - 10.2022
- Organized tastings for groups of up to 30 people while providing education about the winery's history and current offerings
- Collaborated with the management team on new initiatives for enhancing customer experience
- Demonstrated an expert knowledge of the winery's products to assist customers with their selections
- Assisted in training new employees on proper procedures related to serving customers in a tasting room environment
- Ensured compliance with applicable health and safety regulations at all times.(TABC Certified)
- Operated point-of-sale systems efficiently while maintaining accurate records of sales transactions
- Implemented creative marketing initiatives aimed at driving traffic into the winery's tasting room location
- Managed stockroom operations including ordering supplies, unloading shipments, tracking inventories
Analyst Account Manager
CVS
Houston, remote
10.2019 - 03.2022
- Developed strong relationships with clients to grow business networks
- Attended industry events and conferences to attract potential customers and increase brand awareness
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Maintained accurate records of client interactions using CRM software systems
- Created presentations to effectively communicate key insights to internal stakeholders
- Developed strategic account plans to increase customer satisfaction and retention
Education
Bachelor of Arts - Family and Consumer Sciences
Sam Houston State University
12.2014
Skills
- Coordinated Event Logistics
- Customer Engagement
- Project Coordination
- Windows Proficiency
- iOS Development
- Proficient in Salesforce
- Visual Content Creation Expertise
- Digital Content Development
- Constant Contact
- Flexible scheduling
Certification
- TABC License up to date
- Family and Consumer Sciences Generalist 6-12
Timeline
Tasting Room Associate/Shift Manager
HAAK Winery Tasting Room
08.2024 - Current
AVID Tutor/Substitute Teacher
Brenham ISD
08.2024 - Current
Hospitality Consultant
The Frenchie at Round Top
10.2022 - 06.2023
Tasting Room Attendant
Chapel Hill Vineyards
06.2022 - 10.2022
Analyst Account Manager
CVS
10.2019 - 03.2022
Bachelor of Arts - Family and Consumer Sciences
Sam Houston State University