Summary
Overview
Work History
Education
Skills
Websites
Timeline
ANN EASTLAND

ANN EASTLAND

Global Sales Enablement Training Coordinator
Cheshire,MA

Summary

Experienced Sales Enablement Training Coordinator at Quest Software, with a dynamic and globally-focused approach. Skilled in project management and cross-functional collaboration. Improved training outcomes through innovative LMS management and effective communication. Expertise in optimizing processes and driving efficiency, resulting in substantial enhancements to global sales training initiatives. Committed to continuous learning and professional development for ongoing growth and success.

Overview

13
13
years of professional experience

Work History

Global Sales Enablement Training Coordinator

Quest Software
09.2021 - Current
  • Managed Litmos LMS agendas, registrations, and tracking for sales training
  • Utilized administrative skills to manage multiple projects as a Global Sales Enablement Training Coordinator and Administrative Assistant
  • Coordinated professional development efforts with cross-functional teams in the role of Global Sales Enablement Training Coordinator resulting in increased productivity
  • Manage and coordinate training calendar registration with leadership
  • Managed new hire training in role as Global Sales Enablement Training Coordinator and Administrative Assistant
  • Utilized PowerPoint in planning and executing Global Sales Enablement Training meetings, improving training outcomes and team collaboration
  • Leveraged skill in providing reports to drive efficiency in global sales enablement training programs
  • Optimized administrative processes by leveraging Excel for data analysis and reporting
  • Significantly contributed to reporting on global sales training outcomes, fostering continuous improvement
  • Provided comprehensive administrative support to the Global Sales Enablement Training Coordinator role, ensuring smooth operations and project continuity
  • Efficiently managed office operations as an independent administrative assistant
  • Utilized excellent verbal communication skills to effectively coordinate global sales enablement training
  • Used problem solving skills to enhance office productivity and workflow
  • Utilized excellent interpersonal skills to foster successful relationships between various teams as a Global Sales Enablement Training Coordinator
  • Utilized diplomacy in resolving potential conflicts across teams during the implementation of sales training initiatives globally
  • Effectively coordinated global sales training initiatives, integrating Human Resources principles to optimize team performance and development
  • Utilized strong written and verbal communication abilities to coordinate cross-functional teams in a global sales environment
  • Exemplified exceptional project management skills in coordinating sales enablement programs for teams across different regions
  • Utilized skill in recording meeting minutes to facilitate clear communication among the Global Sales Enablement Training team
  • Spearheaded the development and implementation of digital media resources to boost efficiency in global sales enablement training initiatives
  • Improved the efficiency of the Global Sales Enablement Training Coordinator role through effective use of intranet systems
  • Utilized strong attention to detail in monitoring the progress of sales enablement initiatives across multiple regions
  • Demonstrated a consistent positive attitude while coordinating complex schedules and managing resources for effective global sales enablement training
  • Managed logistics, resources, and technical aspects as part of comprehensive event support for a series of global sales enablement training sessions

Senior Support Team Lead

Empowered Education
08.2020 - 09.2021
  • All responsibilities as detailed under previous position
  • Training and oversight of Student Support Specialists
  • Troubleshooting and resolving user access issues using Infusionsoft, vBulletin and WordPress
  • Escalations of student requests to include phone support
  • Project management using Asana

Customer Experience Specialist

Empowered Education
04.2019 - 08.2020
  • Manage the Support Desk using Fresh Desk ensuring that all tickets are responded to within SLA
  • Work with the Support and Operations teams to implement changes and fixes
  • Assist with responses to social media questions posted
  • Verify weekly content launch for program cohorts
  • Process student requests for withdrawal and refunds
  • Manage technical support during live classes on Zoom
  • Edit live event audio and upload to AWS for posting to the LMS using Audacity, Filmora and Mp3tag
  • Project management using Asana

LMS Support Specialist

GP Strategies Corporation
04.2018 - 04.2019
  • Trouble shoot LMS (SAP Success Factors and Cornerstone on Demand) functions, course launch and completion discrepancies as reported by users
  • Create and maintain learning assignments for both one time and recurring training
  • Test system updates, upgrades, and functions in stage environment prior to release to production
  • Provide solutions to customer needs related to the function of and reporting from the LMS
  • Work with and communicate customers needs to LMS and third-party vendors
  • Ensure new and updated courses follow standard company format
  • Create and maintain user and troubleshooting procedures for on-site staff
  • Build, modify and maintain various reports based on the needs of the customer
  • Collaborate with customers and vendors to set up and schedule on-site training

Training Coordinator

GP Strategies Corporation
10.2012 - 04.2018
  • Verify monthly invoices to clients for accuracy and proper participant chargebacks
  • Manage the instructor evaluation process
  • Schedule and create learning events based on customer requirements ILT, Virtual and Online
  • Coordinate facilities and food arrangements in accordance with customer requirements
  • Collaborate with Vendor Management to engage vendors for training and contract execution

Tuition Reimbursement Coordinator

GP Strategies Corporation
01.2012 - 10.2012
  • Process prepaid tuition and book/fee applications
  • Process tuition and fee and book reimbursement requests

Education

Bachelor of Arts - Interdisciplinary Studies

North Adams State College
05.1996

Associate of Science - Paralegal Studies

Bay Path College
05.1993

Skills

  • Analytical Problem-Solving
  • Innovative Problem-Solving
  • Technical Problem Solving
  • Interdepartmental Collaboration
  • Dedicated Learner
  • Skill Development
  • Effective LMS Coordination
  • Effective Project Coordination
  • Data Interpretation Skills
  • Administrative Assistance
  • Coordinated Event Logistics
  • Data Analysis in Excel
  • Data Report Generation
  • Clear Communication
  • Detail-Oriented Analysis
  • Operational Streamlining
  • Effective Materials Management
  • Feedback Analysis
  • Program Coordination
  • Digital Learning Solutions

Timeline

Global Sales Enablement Training Coordinator - Quest Software
09.2021 - Current
Senior Support Team Lead - Empowered Education
08.2020 - 09.2021
Customer Experience Specialist - Empowered Education
04.2019 - 08.2020
LMS Support Specialist - GP Strategies Corporation
04.2018 - 04.2019
Training Coordinator - GP Strategies Corporation
10.2012 - 04.2018
Tuition Reimbursement Coordinator - GP Strategies Corporation
01.2012 - 10.2012
Bay Path College - Associate of Science, Paralegal Studies
North Adams State College - Bachelor of Arts, Interdisciplinary Studies

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ANN EASTLANDGlobal Sales Enablement Training Coordinator