Summary
Overview
Work History
Education
Skills
Timeline
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Mykell Green

Goodyear,AZ

Summary

Distinguished as a knowledgeable professional who upholds growth and development as a foundational Core Value. A dedicated service advocate, I believe in masterful execution to deliver a tailored experience for our clients and contribute to organizational success. Possessing extensive people skills, clear decision-making capability, and coaching expertise, I provide valuable feedback at all levels. A resourceful team player, I bring progressive experience from diverse environments. I have participated in leadership retreats, fostering interactions with individuals from various backgrounds, enhancing my teamwork skills and leadership qualities. As a determined leader, I have demonstrated the capability to boost productivity and streamline procedures for organizations. I am focused on smoothly overseeing financial, personnel, and operational facets, expertly balancing targets with resources to optimize long-term success.

Overview

11
11
years of professional experience

Work History

Sales Enablement Specialist

Mircochip
12.2022 - Current
  • Engaged in strategic collaboration with senior leadership to drive and implement ongoing enhancements, surpassing team objectives
  • Contributed to product training, conducted demonstrations, raised consumer awareness, managed branding activities, and supported acquisition initiatives to enhance awareness and drive revenue growth
  • Worked closely with Regional Managers to actively identify areas for improvement and collaborated on implementing practical solutions for enhanced performance
  • Delivered compelling and engaging presentations to prompt staff impulse buying, fostering heightened brand loyalty.
  • Recognized opportunities for learner advancement through observation, discussions, feedback sessions, and various assessment methods.

Premier Support Solutions Coaching Consultant

Asurion Inc
03.2018 - 09.2022
  • Monitored performance effectiveness to facilitate coaching sessions, conducting analyses and generating reports on outcomes.
  • Facilitated both individual and group sessions with supervisors and managers, strategically enhancing coaching and development techniques..
  • Assessed and enhanced technician performance, crafting action and development plans to not only capture customer interest but also to identify opportunities for promoting and fulfilling the offered products.
  • Engaged in collaborative initiatives with cross-functional teams, including Human Resources, Training, and Workforce, to optimize cooperation and enhance overall organizational effectiveness.
  • Trained, motivated, and coached sales supervisors on essential skills needed to ensure each Technician has the tools and capability required to succeed within their role
  • Elevated sales performance by educating sales supervisors on articulating the unique benefits of our products and services, effectively distinguishing them from competitors. This knowledge was then seamlessly translated to their teams, empowering employees to communicate compelling value propositions to potential customers



Premier Support Specialist Supervisor

Asurion Inc
06.2016 - 03.2018
  • Applied a coaching methodology that involved analyzing behaviors, determining effective conversation approaches, and assisting in the development of insightful commitment plans created by associates
  • Facilitated the deployment of tools and resources to strengthen established teams
  • Developed purposeful work procedures and thoughtfully crafted schedules to empower supervisors in efficiently managing and optimizing the daily productivity of the staff

Team Manager

Convergys
01.2013 - 01.2016
  • Oversaw and managed a team of dedicated support professionals on a day-to-day basis, with the primary focus on delivering an exceptional customer experience. Emphasized acquiring, retaining, and serving customers to ensure the highest level of satisfaction


  • Provided coaching and mentorship to support professionals, guiding them in the development of personal and professional goals to foster their growth and success
  • Engaged in day-to-day managerial responsibilities, overseeing operations and guiding teams to ensure efficient workflow and optimal performance

Education

High School Diploma -

Flowing Wells High School
Tucson, AZ
2008

Skills

  • Effective Communication Strategies
  • Analytical Problem-Solving
  • Adaptive Decision-Making
  • Conflict Resolution Expertise
  • Strategic Planning and Execution
  • Continuous Improvement Initiatives
  • Cross-Functional Collaboration
  • Time Management and Prioritization

Timeline

Sales Enablement Specialist

Mircochip
12.2022 - Current

Premier Support Solutions Coaching Consultant

Asurion Inc
03.2018 - 09.2022

Premier Support Specialist Supervisor

Asurion Inc
06.2016 - 03.2018

Team Manager

Convergys
01.2013 - 01.2016

High School Diploma -

Flowing Wells High School

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Mykell Green