Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Makenzie Dunham

Fort Lauderdale,FL

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in hospitality. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals

Overview

5
5
years of professional experience

Work History

Guest Experience Expert

W Fort Lauderdale
Fort Lauderdale, FL
01.2020 - Current
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Remedied issues quickly and effectively through active listening and conflict resolution

Assistant Restaurant Manager/Lead Hostess

Thasos Taverna
Fort Lauderdale, FL
08.2018 - 12.2019
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times.

Hair Salon Assistant

J Bauman Salon
Orlando, FL
02.2017 - 06.2018
  • Greeted guests in a timely friendly manor.
  • Appropriately suggested additional items to increase salon sales.
  • Routinely cleaned and organized salon.
  • Anticipated and addressed guests needs.
  • Created and maintained relationships with new and old guests.

Education

High School Diploma -

Lake Nona High School
Orlando, FL
05.2012

Skills

  • Highly responsible and reliable
  • Works well under pressure
  • Delegating Assignments and Tasks
  • Anticipating Problems
  • Relationship Building
  • Customer focused and solution oriented
  • Training

Accomplishments

Talent of The Month - February 2021

Timeline

Guest Experience Expert

W Fort Lauderdale
01.2020 - Current

Assistant Restaurant Manager/Lead Hostess

Thasos Taverna
08.2018 - 12.2019

Hair Salon Assistant

J Bauman Salon
02.2017 - 06.2018

High School Diploma -

Lake Nona High School

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Makenzie Dunham