Jacinto Moreno
Eagle Mountain,UT
Summary
Results-driven individual with strong skills in complaint handling and customer rapport. Experienced in operational efficiency and team training, contributing to improved service standards and brand promotion. Prepared to support business goals through strategic guest interaction.
Overview
3
3
years of professional experience
Work History
Guest Experience Expert
Wingstop
07.2024 - Current
- Facilitated seamless customer interactions, maintaining service excellence amidst a dynamic and fast-moving atmosphere.
- Executed safe and hygienic operation of kitchen equipment, adhering to established safety and cleanliness guidelines.
- Executed food preparation tasks with a focus on maintaining rigorous quality control protocols.
- Processed cash transactions accurately, delivering change and receipts promptly to maintain operational efficiency.
- Analyzed team dynamics and implemented strategies to improve workflow effectiveness during peak operational hours.
- Facilitated training sessions for new crew members on operational procedures and customer service standards.
Sandwich Artist
Subway
02.2023 - 06.2024
- Executed sandwich preparation in alignment with customer preferences to uphold quality and aesthetic standards.
- Maintained orderly and sanitary work environments in alignment with health and safety regulations.
- Supported customer satisfaction by assisting with menu choices and delivering informed insights on ingredients and current promotions.
- Executed transaction processing and cash management within point-of-sale system to enhance operational efficiency.
Overnight Freight Associate
Walmart
10.2022 - 01.2023
- Managed freight unloading and stocking processes to support efficient inventory management.
- Implemented inventory management strategies to uphold accuracy in stock levels and mitigate discrepancies.
- Managed material handling equipment operations to enhance productivity and streamline processes during overnight shifts.
- Delivered comprehensive training sessions on safety protocols and operational procedures, enhancing team cohesion and performance.
Education
High School Diploma -
South-Doyle High School
Knoxville, TN05-2021
Skills
- Steady demeanor
- Clear interpersonal communication
- Revenue growth tactics
- Skilled in implementing feedback strategies
- Brand promotion
- Hospitality management
- Proficient in guest interactions
- Hospitality and service industry background
- Guest complaint resolution
- Complaint handling
- Customer rapport
- Hospitality best practices
Timeline
Guest Experience Expert
Wingstop
07.2024 - Current
Sandwich Artist
Subway
02.2023 - 06.2024
Overnight Freight Associate
Walmart
10.2022 - 01.2023
High School Diploma -
South-Doyle High School