Cecilio Villalta
Dallas
Summary
Strong leader with extensive experience in the fields of customer service, sales, and telecommunications with a track record of being able to confidently lead diverse teams in all aspects and projects. Consistently and proficiently exceed company expectations with a proven ability to effectively communicate ideas and goals in any professional setting.
Overview
17
17
years of professional experience
Work History
Director of Sales
MSI Credit Solutions
08.2019 - Current
- Monitor, coach, and develop the department responsible for all revenue generated in the enterprise.
- Oversee curriculum and training material.
- Ensure the team is on pace/target to achieve revenue goals with revenue increasing up to $2 million as of my tenure.
- Conduct audits to ensure compliance and consistency.
Team Lead
MSI Credit Solutions
05.2018 - 08.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Sales Representative
MSI Credit Solutions
01.2016 - 05.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used customer insights to develop innovative sales strategies to increase sales.
Financial Specialist II
American National Bank Of Texas
01.2012 - 01.2016
- Open deposit accounts and consumer and home equity loans.
- Responsible for providing a positive and professional customer service experience.
- Support management and others concerning transitions and problem resolutions.
- Demonstrate a high level of sales proficiency in person and on the phone.
- Handle routine paying and receiving functions.
- Greet and handle customers’ initial needs.
SE DFW Small Business Specialist
Bank Of America
05.2010 - 01.2012
- Prospect, cold call, network, and develop new business opportunities within the small business banking community.
- Well versed in all Bank of America products and services to ensure relationship building opportunities.
- Represent Bank of America well in the community and take an appropriate leadership role.
- Keep abreast of changing business trends that impact the Small Business segment and translate those trends into business opportunities.
Personal Banker
Bank Of America
04.2008 - 05.2010
- Top Seller
- Establish a strong relationship with customers.
- Cross sell to existing customers about new opportunities with Bank of America.
- Top ranks within the Pinnacle Park Banking Center.
Account Specialist II
Bank Of America
02.2007 - 04.2008
- Educate customers on the latest financial products.
- Develop rapport through verbal communication with clients.
- Educate customers on existing account issues and how to resolve those issues.
Education
Certified Pharmacy Technician
Richland Community College
Dallas, TX2008
High School Diploma -
Booker T. Washington High School
Dallas, TX2006
Skills
- Bi-Lingual (Fluent in Spanish)
- Great communication skills
- Strong leader
- Creative problem solver
- Detail oriented and organized
- Team player
- Profitability Optimization
- Sales strategy development
- Client acquisition
Accomplishments
- Increased company revenue up to $2 million during my tenure as Director of Sales.
Languages
Spanish
Native or Bilingual
Timeline
Director of Sales
MSI Credit Solutions
08.2019 - Current
Team Lead
MSI Credit Solutions
05.2018 - 08.2019
Sales Representative
MSI Credit Solutions
01.2016 - 05.2018
Financial Specialist II
American National Bank Of Texas
01.2012 - 01.2016
SE DFW Small Business Specialist
Bank Of America
05.2010 - 01.2012
Personal Banker
Bank Of America
04.2008 - 05.2010
Account Specialist II
Bank Of America
02.2007 - 04.2008
Certified Pharmacy Technician
Richland Community College
High School Diploma -
Booker T. Washington High School
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