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TYLEISH WILLIAMS
Houston,TX
Summary
Customer-focused professional with 7 years of diverse experience in healthcare, travel sales, retail, and client support. Expertise in communication, relationship building, customer care, and sales. Seeking opportunities in Hotel Front Desk, Customer Service, Retail Sales Leadership, and Patient Access roles.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Associate
Walmart
Milledgeville, GA
09.2026 - Current
- Delivered friendly, customer-focused assistance in fast-paced retail environment, ensuring service and operational standards were met.
- Facilitated daily operations through organization, teamwork, and attention to detail, effectively responding to customer needs.
- Supported daily operations by assisting customers and addressing inquiries promptly.
- Coordinated inventory management by organizing stock and maintaining accurate records.
- Enhanced team collaboration through effective communication and knowledge sharing.
Psychiatric Health Aide Technician
Central State Psychiatric Hospital
Milledgeville, GA
12.2024 - 08.2026
- Provided daily care, safety, and routine support for 24 patients in a structured psychiatric hospital environment, ensuring adherence to care protocols.
- Supported patients experiencing mental-health crises and breakdowns using calm communication, patience, de-escalation, and safety-focused techniques.
- Checked and documented patient vital signs and communicated relevant observations to appropriate clinical staff.
- Responded to multiple hospital Codes and followed established emergency, safety, and hospital procedures during high-pressure situations.
- Adapted across 8 hospital units to meet staffing needs, effectively collaborating with diverse teams to maintain patient care continuity.
- Worked 16-hour shifts at Central State Psychiatric Hospital, demonstrating stamina, reliability, flexibility, and the ability to remain attentive throughout extended shifts.
- Coordinated team workflow in supervisor's absence by managing daily activities, delegating tasks, and facilitating communication among coworkers.
- Active Lead
- Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.
- Collaborated with nurses, personal care aides, CNAs, other caregivers and in-home care professionals.
- Monitored patient and reported on vital signs.
- Used [Software] to maintain records of services performed and condition of patients.
- Transported and accompanied patient to doctor visits or hospital.
- Recorded patient information by making entries in patient journal and notifying nursing supervisor of changing or unusual conditions.
- Maintained safe, secure and healthy patient environment by following asepsis standards and procedures, maintaining security precautions and following prescribed dietary requirements and nutrition standards.
- Monitored patient condition by observing physical and mental condition, intake and output and exercise.
Lead Cashier
GAS PRO
Grove town, GA
08.2024 - 12.2024
- Supervised daily cash register operations and ensured accurate transactions.
- Managed cash drawer, balanced daily receipts, and reported discrepancies.
- Delivered courteous, efficient customer service while accurately processing cash, card, and mobile payments.
- Trained new cashiers on customer service practices and checkout procedures.
- Resolved customer concerns and routine service issues while training new personnel to ensure smooth frontline operations.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Sales Associate
Big Lots
Evans, GA
05.2024 - 08.2024
- Guided customers in merchandise selection, addressing questions on pricing and service needs to enhance their shopping experience.
- Assisted customers with product selections and inquiries daily.
- Restocked merchandise and organized sales floor to ensure product availability and create a welcoming environment.
- Organized merchandise on sales floor for optimal visibility and accessibility.
- Processed transactions efficiently using point-of-sale systems.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Independent Travel Agent
Plannet Marketing
Atlanta, GA
12.2020 - 02.2023
- Consulted with clients on travel needs, preferences, budgets, and destinations while coordinating trip bookings with teams.
- Provided product information and support as an Independent Travel Agent and sales representative, coordinating travel arrangements for clients.
- Attended networking-marketing seminars and professional training to enhance sales, communication, lead generation, relationship-building, and business development skills.
- Connected with people from many different countries through travel and networking, building relationships across diverse cultures and backgrounds.
- Traveled to gain insights into hospitality and guest experiences. and stayed at highly rated hotels to gain firsthand exposure to hospitality, accommodations, and guest-service experiences.
- Participated in the Marriott Partner Privileges program and maintained a CLIA card connected to the travel-agent business.
- Developed an independent client base and entrepreneurial sales experience while operating through InteleTravel under Planet Marketing.
- Served as a business sponsor, fostering relationships to enhance networking opportunities., aiding Directors and Directors in Training with relationship development, networking, and business-growth activities.
- Facilitated lead generation activities to identify potential clients.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Created promotional materials to increase visibility and attract larger market share.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Cashier
Piggly Wiggly
Warrenton, GA
01.2019 - 03.2020
- Processed customer transactions efficiently at the checkout counter.
- Balanced cash drawers and organized checkout process to enhance customer experience.
- Maintained accurate cash drawer and balanced registers at shift end.
- Delivered courteous service in high-volume retail, ensuring accurate processing of cash and EBT transactions.
- Assisted customers with product inquiries and special requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Warren County High School
Warrenton, GASkills
- Crisis Intervention
- Patient Monitoring
- Vital Signs
- HIPAA & Confidentiality
- Documentation
- Policy & Procedure Compliance
- Client/Patient Support
- Crisis management
- Problem Solving
- Attention to Detail
- Guest & Customer Service
- Professional dialogue
- Phone Communication
- Relationship Building
- Conflict Resolution
Personal Information
Availability: Open to Relocation
Certification
HIPAA & Patient Confidentiality, CPR Training, CPI Certification, Crisis De-Escalation & Workplace Safety - Qualified through Central State Hospital
PROJECTS
Availability: Open to Relocation
Timeline
Associate
Walmart
09.2026 - Current
Psychiatric Health Aide Technician
Central State Psychiatric Hospital
12.2024 - 08.2026
Lead Cashier
GAS PRO
08.2024 - 12.2024
Sales Associate
Big Lots
05.2024 - 08.2024
Independent Travel Agent
Plannet Marketing
12.2020 - 02.2023
Cashier
Piggly Wiggly
01.2019 - 03.2020
High School Diploma -
Warren County High School