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Savanna Whitaker
Policy Business Analyst
Topeka,KS
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Personable business professional bringing successful 4 year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Professional Business Analyst
Gainwell Technologies
Topeka, KS
08.2020 - Current
- I began at Gainwell Technologies as a Systems Business Analyst where I worked side by side with System Engineers to create and test system scenarios regarding Kansas Medicare and Medicaid claims.
- After holding this position for about six months, I was promoted to a Policy Business Analyst, and moved to a smaller team where we work directly with the client to implement different Medicaid Policies for the state of Kansas
- In the job, I must be able to identify problems and create change tasks to implement Medicaid policies on time and accurately from the states ask.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Account Service Specialist
SE2 – Security Benefit
Topeka, KS
10.2017 - 08.2020
- Began my position as an Account Service Representative I in the call center where I would take care of clients and agents regarding account service information while providing excellent customer service
- In my time at SE2, I progressed to an Account Service Specialist as a part of the processing department where I handled annuity applications with money, without money, and issuing the with slim to no error
- I have also been recognized and assigned to many different kinds of projects including corrective processing across multiple blocks including my main client Delaware Life Insurance Company
- I also continued to audit other processors errors and retrain multiple blocks of business to help move forward in a productive manner.
Topeka Zoo & Conservation Center, Guest Services
Topeka, KS
05.2018 - 11.2018
- Hired as seasonal employee to help with events and take care of guests.
Blue Moose Bar & Grill
Topeka, KS
04.2017 - 02.2018
- Ensure guests are being taken care of, work as a team and helping other coworkers.
Noodles & Company, Sauté Cook
Topeka, KS
01.2017 - 10.2017
- Prep food, and cook food to serve to guests, as well as part time register help when needed.
Nutrition Coordinator
Boys & Girls Club of Topeka
Topeka, KS
04.2015 - 10.2017
- Started as a Youth Development Leader and four months later was promoted to Nutrition Coordinator where I organized menus, food deliveries, cooked and served the food in addition to helping out by taking phone calls, processing payments, and guiding staff when needed.
AVID Tutor
Topeka High School
Topeka, KS
07.2017 - 08.2017
- Traveled to classrooms to help students in a college preparatory class where they would learn how to effectively take notes, stay organized and be ready to succeed in college.
Old Chicago
Topeka, KS
08.2016 - 09.2016
- Take orders of guests, input orders, and serve the guest with a smile.
Cashier
Walgreens
Topeka, KS
05.2016 - 08.2016
- Handle transactions, stocks shelves and keep merchandise organized
- Help customers when asked.
Junior Floor Manager
Kansas Children's Discovery Center
Topeka, KS
08.2011 - 06.2015
- Floated around the building to help in different exhibits, created daily rotation schedule and lunch schedules, ran birthday parties, phones and cashier transactions.
Education
Associate of Science - Health Information Technology
Rasmussen University
07.2021 - 03.2023
Human Services, Addiction Counseling Emphasis
Washburn University
High School Diploma -
Topeka High School
Topeka, KS 08.2011 - 05.2015
Skills
Business process mapping
Technical Writing
Web-based reporting tools
Operations management
Needs assessments
SQL and databases
Data analysis
Accomplishments
- Led team to meet SLAs by streamlining business processes and identifying areas for improvement.
- Six Sigma Yellow Belt
Additional Information
· Strong organization skills
· Strong communication skills
· Problem Solving
· On time, and ready to work
· Flexible and happy to do any task
· Determined and hard working to get the job done
· Perfectionist
· Fast learner
· Team Player
· Ability to take charge when needed
Software
Microsoft PowerPoint
Microsoft Excel
Adobe Publisher
Outlook
Timeline
Associate of Science - Health Information Technology
Rasmussen University
07.2021 - 03.2023
Professional Business Analyst
Gainwell Technologies
08.2020 - Current
Topeka Zoo & Conservation Center, Guest Services
05.2018 - 11.2018
Account Service Specialist
SE2 – Security Benefit
10.2017 - 08.2020
AVID Tutor
Topeka High School
07.2017 - 08.2017
Blue Moose Bar & Grill
04.2017 - 02.2018
Noodles & Company, Sauté Cook
01.2017 - 10.2017
Old Chicago
08.2016 - 09.2016
Cashier
Walgreens
05.2016 - 08.2016
Nutrition Coordinator
Boys & Girls Club of Topeka
04.2015 - 10.2017
High School Diploma -
Topeka High School
08.2011 - 05.2015
Junior Floor Manager
Kansas Children's Discovery Center
08.2011 - 06.2015
Human Services, Addiction Counseling Emphasis
Washburn University