Taupatiga Avei
La'ie,HI
Summary
Being well organized and highly enthusiastic individual who takes pride in work to enhance customer experience has been very important to me. Versatile employee willing to fulfill widely varying roles as necessary to facilitate smooth operations. Natural leader with extensive customer service and sales experience. Outgoing sales professional with a drive to increase revenue, improve buying experience and elevate company profile with targeted markets. Passionate about helping customers and delivering exceptional experiences with every interaction. Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Gym Staff Member
24 Hour Fitness
01.2022 - 06.2022
- Engaged with customers to build rapport and loyalty
- Enforced rules and held customers accountable for not following gym regulations
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Deli Worker
Mothers Market
01.2022 - 06.2022
- Made food according to standard recipes with requested changes for customer satisfaction
- Listened to customer requests and suggested additional menu items as appropriate to upsell products
- Delivered exemplary customer service to guests, even in peak business periods to promote retention
Tour Guide
Pearl Harbor Tours
04.2024 - Current
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Guided groups of up to 15-20 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
Cashier Team Lead
Tita's Grill
11.2023 - 05.2024
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Communicated with customers and team members to solve problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Sales Rep/Promoter
The Late Ones LLC
01.2010 - 01.2022
- Strategic campaign planning and product creation
- Coordinate product delivery and campaign timelines
- Design and implement advertisement to promote music, merchandise and tours
- Understanding marketing techniques, music and product and media to make the best of the music and plan out ways to increase sales within the company
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Identified potential marketing opportunities to increase brand awareness.
- Supported social media marketing efforts by sharing live updates from promotional events on company''s platforms.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
- Increased sales by effectively communicating product benefits.
Warehouse Packer
DHX
01.2019 - 08.2019
- Inspected approximately 30-40 incoming and outgoing shipments to verify accuracy and prevent errors
- Created shipping labels to complete daily order processing
- Built and wrapped pallets to secure shipment with freight carriers
Education
High School Diploma -
Gardena Senior High School
Gardena, CA06.2007
Associate of Arts - Music
El Camino College
Torrance, CAAssociate of Arts - Music
Windward Community College
Kaneohe, HISkills
- Adaptive to changing environments
- Initiative and Self-Control
- Problem-Solving
- Self-Motivated
- Public Speaking
- Presentation Skills
- Exceptional communication
- Safety Consciousness
- Creative solutions
- Customer Engagement
- Environmental awareness
- Safety Procedures
- Tour development
- Strong leadership
Additional Information - Musician
Aspiring Artist, touring around the country since 2018, with my brothers. Our Band; The Late Ones is recognized and downloadable on platforms such as: Apple Music, Spotify, and Tidal.
Timeline
Tour Guide
Pearl Harbor Tours
04.2024 - Current
Cashier Team Lead
Tita's Grill
11.2023 - 05.2024
Gym Staff Member
24 Hour Fitness
01.2022 - 06.2022
Deli Worker
Mothers Market
01.2022 - 06.2022
Warehouse Packer
DHX
01.2019 - 08.2019
Sales Rep/Promoter
The Late Ones LLC
01.2010 - 01.2022
High School Diploma -
Gardena Senior High School
Associate of Arts - Music
El Camino College
Associate of Arts - Music
Windward Community College
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