Christopher Hernandez
Automotive Maintenance Technician
El Paso,TX
Summary
Proven skills in completing light-duty repairs to electrical, mechanical and other vehicle systems. In pursuit of ways to further knowledge in Electrical/Electronic systems, in order to prepare for a future requiring a solid understanding of such systems.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Maintenance Technician
Firestone Complete Auto Care
El Paso, TX
05.2021 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with code readers, diagnostic trees and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Examined new and replacement parts to uncover defects.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
Call Center Customer Service Representative
Conduent
El Paso, TX
06.2016 - 06.2017
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Representative
Hinduja Global Solutions
El Paso, TX
09.2013 - 06.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Effective liaison between customers and internal departments.
Education
Associate of Applied Science - Automotive Technology
Western Technical College
El Paso, TX 03.2017 - 03.2019
GED -
Paramount Adult Education Center
Paramount, CA 05.2006 - 05.2006
Skills
Soldering skills
Schematics Interpretation
Computer-literate
Hand and power tools
Brake systems understanding
Electrical failure expertise
Preventive Maintenance
Bay management
Inspecting vehicles
Certification
A6- Electrical/Electronic Systems
Supplemental Services
Providing Electrical Diagnostic Services outside of normal working hours.
Timeline
Maintenance Technician
Firestone Complete Auto Care
05.2021 - Current
A5- Brakes
03-2020
A6- Electrical/Electronic Systems
11-2018
G1-Auto Maintenance and Light Repair
07-2018
Associate of Applied Science - Automotive Technology
Western Technical College
03.2017 - 03.2019
Call Center Customer Service Representative
Conduent
06.2016 - 06.2017
Call Center Representative
Hinduja Global Solutions
09.2013 - 06.2016
GED -
Paramount Adult Education Center
05.2006 - 05.2006