Gabrielle Norwood
Burlington,NC
Summary
PROFESSIONAL OBJECTIVE To obtain a position in a diverse work environment; where my combined administrative, analytical, technical, organizational and managerial skills and experience are relevant— that will simultaneously offer room for growth and advancement. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize client satisfaction. Dedicated to organization and collaboration with over 5 years in customer service and finance industry. Trained in Financial Sales and Service with excellent loan processing and servicing skills.
Overview
8
8
years of professional experience
Work History
Member Advocate
Proponent Federal Credit Union
Burlington, NC
06.2021 - 02.2022
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft
- Advise about products that may benefit the customer
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Customer Service Representative(Loan Officer)
Time Financing Service
Burlington, NC
11.2019 - 06.2021
- Managed all sales accounts with our contracted vendors, including but not limited to contracts, customer approval and servicing invoices
- Meet with customers to determine their needs and recommend the right loan products to help meet their goals
- Maintain an active knowledge base of all of the organization's loan products and an understanding of the qualifications required of each applicant
- Identify and recommend products that meets the customer's needs and the organization's lending guidelines
- Review active loan files each day to determine if any documents are missing or what can be done to help the process along
- Utilize professional judgement to determine which potential borrowers represent good risk opportunities for the organization
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Apple Technical Support Advisor
Kelly Services
Burlington, NC
05.2017 - 10.2019
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Diagnose and resolve technical hardware and software issues involving internet connectivity and email
- Identify and escalate priority issues per Client specifications;
- Accurately process and record call transactions using the designated logging system
- Demonstrated proficiency in typing and grammar;
- Knowledge of relevant software computer applications and equipment;
- Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Reservation Specialist
Enterprise Holdings
06.2016 - 05.2017
- Makes and confirms reservations for passengers on scheduled car reservations with up to 200 calls daily
- Arranges reservations and routing for passengers at request of car agent or customer, using timetables, airline manuals, reference guides, and tariff book
- Types requested destination and vehicle preference on keyboard of on-line computer reservation system and scans screen to determine space availability
- Telephones customer or reservation desk to advise of changes in rental plan or to cancel or confirm reservation
- May maintain advance or current inventory of available rental capacity nationwide and internationally
- Accommodate customers needs when it comes to mobility and additional items needs
- Resolved various issues and discrepancies for customers.
Data Collection/Support Specialist
RTI International, MEPS
03.2013 - 08.2015
- Ask questions and compile data, in accordance with instructions to obtain various specified medical billing information, such as, diagnosis codes, procedure codes and payment methods for medical dates of service
- Identify and report problems in obtaining valid data
- Meet with supervisor daily to submit completed assignments and discuss progress
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension
- Review data obtained from interview for completeness and accuracy
- Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
Education
Bachelor of Arts - Business Administration
Strayer University
Raleigh, NC2019
High School Diploma -
Daytona State Adult Education
Daytona Beach, FL2004
Skills
- COMPUTER SKILLS
- Software Proficiency:
- Access, Word, Excel, and Power Point: MS Versions 97-2013, XP, and Vista Type 65wpm
- Administrative Tasks
- Data Entry
- Invoice Processing
- Data Management
- Payment Scheduling and Collection
- Inventory Management
Timeline
Member Advocate
Proponent Federal Credit Union
06.2021 - 02.2022
Customer Service Representative(Loan Officer)
Time Financing Service
11.2019 - 06.2021
Apple Technical Support Advisor
Kelly Services
05.2017 - 10.2019
Reservation Specialist
Enterprise Holdings
06.2016 - 05.2017
Data Collection/Support Specialist
RTI International, MEPS
03.2013 - 08.2015
Bachelor of Arts - Business Administration
Strayer University
High School Diploma -
Daytona State Adult Education