Summary
Overview
Work History
Education
Skills
Timeline
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Shyla Leak

The Bronx,NY

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged teamwork and problem-solving skills at Panera Bread to exceed sales targets. My background spans retail, warehouse, and cleaning roles, focusing on achievements like improving sorting efficiency at Amazon Whole Foods Counter and fostering customer loyalty. Committed to safety and service excellence, I bring a proven track record of success.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Panera Bread
03.2022 - 02.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Implemented feedback from customer surveys to enhance shopping experience.

Package Sorter

Amazon Whole Foods
11.2022 - 05.2023
  • Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Improved team coordination, leading efforts to expedite sorting of high-priority shipments.
  • Participated in weekly meetings to discuss improvements in sorting process, contributing valuable insights.

Cleaner

Jewish Community Council Of Greater Coney Island Jccgci
11.2021 - 05.2022
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.

Outbound Warehouse Associate *Seasonal*

UncommonGoods
11.2020 - 01.2021
  • Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Checked and rechecked orders before packaging and shipping items.
  • Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
  • Monitored stock levels of products and materials and notified management of needs.

Cashier

Popeyes Chicken
02.2020 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash,and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

GED -

BCC
The Bronx, NY
09.2020

Skills

  • Customer service
  • Package handling
  • Cleaning and sanitizing
  • Warehouse safety
  • Work ethic and integrity
  • Teamwork
  • Patience and empathy
  • Problem-solving
  • Time management skills
  • Teamwork and collaboration
  • Reading comprehension
  • Customer assistance

Timeline

Package Sorter

Amazon Whole Foods
11.2022 - 05.2023

Retail Sales Associate

Panera Bread
03.2022 - 02.2025

Cleaner

Jewish Community Council Of Greater Coney Island Jccgci
11.2021 - 05.2022

Outbound Warehouse Associate *Seasonal*

UncommonGoods
11.2020 - 01.2021

Cashier

Popeyes Chicken
02.2020 - 08.2020

GED -

BCC

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Shyla Leak