Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Faith Distefano

Student
Egg Harbor City,NJ

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable worker, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
years of professional experience
4
years of post-secondary education

Work History

Crab Shack Seafood
Brigantine, NJ

Waitress Trainee
05.2023 - Current

Job overview

  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Las Olas Taqueria
Marmora, NJ

Front Counter Cashier
11.2022 - 05.2023

Job overview

  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Approached every question or concern with calm and level-headed approach.
  • Set up front-end merchandise displays to attract customers and showcase store products.

McCormick & Schmick's Seafood & Steaks
Atlantic City, NJ

Hostess
11.2021 - 11.2022

Job overview

  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

Atlantic County Institute of Technology
Mays Landing, NJ

None from AFJROTC
09.2019 - Current

Skills

Guest relations management

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Timeline

Waitress Trainee

Crab Shack Seafood
05.2023 - Current

Front Counter Cashier

Las Olas Taqueria
11.2022 - 05.2023

Hostess

McCormick & Schmick's Seafood & Steaks
11.2021 - 11.2022

Atlantic County Institute of Technology

None from AFJROTC
09.2019 - Current

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