Emily Mary Carrion
Homestead,FL
Summary
To be part of a globally competitive organization provides me with an atmosphere of mutual growth and benefits, where I can create value with the team effort and my positive attitude and performance.
Overview
15
15
years of professional experience
Work History
Patient Access Lead
University of Miami – Sylvester
08.2023 - Current
- Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts
- Communicates with patients’ families or physicians’ offices to obtain missing insurance information & confirm appointments
- Works with supervisor and manager to assist in team coordination & scheduling for the team
- Verifies insurance, notifying patient and referring physician in the event of failed eligibility
- Collaborates with scheduling departments to identify add-on patients
- Assists patients with check-in process and collect funds
- Maintains appropriate records, files, and accurate documentation in the system of record
- Serves as a lead resource for lower-level Patient Access Representatives
- Review and assist with scheduling with check out when patients are done with their medical consultations
Patient Access Rep. 2
University of Miami – Sylvester
01.2023 - 08.2023
- Enter patient information into databases and maintain accurate records
- Relay information to relevant staff members and medical caregivers
- Inform patients and their caregivers of hospital procedures, policies, and protocols
- Provide patients with billing and payment information
- Collect payments from patients and their balances
- Dealing with patient questions, concerns, and issues
- Perform general administrative tasks
- Assist patients on kiosks
- Schedule appointments for patients, such as follow-up appointments, lab appointments, CTU appointments
Office Administrator
Speech Pathology of Coral Gables
02.2022 - 01.2023
- Responsible for scheduling patient appointments for multiple providers, contacting patients to confirm and reminding them of upcoming appointments
- Responsible for registering new patients and updating existing patient files
- Verify and update insurance information while maintaining the medical history for all patient files
Inventory Control Specialist 1
Palmetto General Hospital
02.2019 - 02.2022
- Supervises the on-site processing, inventory, and delivery of all orders
- Working on a week-to-week basis on COVID PPE distributions for entire hospital
- Maintain effective communication with customers, co-team leaders, stock clerks and the management team
- Demonstrates effective problem-solving skills
- Demonstrates comprehensive job knowledge
- Assist with Non-stock Requisition Processing, Assist Accounting with Invoice Discrepancies
- Maintaining all filing systems within the department
- Attach receiving documentation on all original requests
- Sorts all incoming correspondence
- Screens call and take accurate messages
- Contact vendors for P.O.D
- As required
- Process One-Time Billables within 48 hours (about 4 days)
- Assists with Bi-Yearly Inventory
- Assists Buyers on assigned duties and other clerical responsibilities
- Maintain Consignment Documentation
Front Desk Clerk
Palmetto General Hospital
09.2015 - 02.2019
- Provide excellent customer service to family members of patients arriving in surgical waiting area
- Provide family members accurate information of surgery start times and recovery times for their patients
- Maintain updated list of patients with correct start times and duration of recovery times
- Maintain clean and hazard free workplace area
- Patient Information pertains to answering calls and directing visitors to the right locations
- Trained and up to date with current HIPPA regulations
Head Cashier
Finish Line
06.2014 - 12.2014
- Provide excellent customer service
- Check customer’s purchase is correct
- Count inventory and cash registers every three hours
- Make sure to provide correct change and maintain safe and hazard free work area for employees and customers
Lead Team Crew Leader
Pollo Tropical
05.2010 - 08.2011
- Provide excellent customer service
- Communicate with customers regarding orders, comments and complaints
- Collect payment from customers
- Count inventory at the end of every shift & make sure all employees in the shift are set with correct change and correct registers
Education
HIGH SCHOOL DIPLOMA -
WILLIAMS H TURNER TECH HIGH SCHOOL
06.2011
Skills
- Customer service skills
- Bilingual (English & Spanish)
- Microsoft Office
- Work well under pressure
- Multi-tasker
- Interpersonal skills
- Basic clerical skills
- Computer skills
- Strong leadership skills
- Organizational skills
- Attentive to detail
- Ability to provide support and lead a team of employees
- Written communication
- Public speaking
- Organization
- Problem-solving
Timeline
Patient Access Lead
University of Miami – Sylvester
08.2023 - Current
Patient Access Rep. 2
University of Miami – Sylvester
01.2023 - 08.2023
Office Administrator
Speech Pathology of Coral Gables
02.2022 - 01.2023
Inventory Control Specialist 1
Palmetto General Hospital
02.2019 - 02.2022
Front Desk Clerk
Palmetto General Hospital
09.2015 - 02.2019
Head Cashier
Finish Line
06.2014 - 12.2014
Lead Team Crew Leader
Pollo Tropical
05.2010 - 08.2011
HIGH SCHOOL DIPLOMA -
WILLIAMS H TURNER TECH HIGH SCHOOL