Ryan Bender
Killeen,TX
Summary
An experienced and professional IT systems specialist dedicated to ensuring task completion and customer satisfaction while maintaining view of organizational goals and business needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Modernization Representative
Leidos
Killeen, TX
06.2023 - Current
- Coordinated with multiple government agencies to test, troubleshoot, and correct OTM software.
- Assist soldiers in provisioning servers and computers as well as provision virtual machines such as Palo Alto firewalls, Linux and Windows server operating systems.
- Assist soldiers in creating and maintaining Public Key Infrastructures (PKI) on both unclassified and classified tactical networks.
Advanced Field Network Analyst 3
General Dynamics
Killeen, TX
04.2022 - 06.2023
- Managed multiple WIN-T OTM software loads and fieldings while interfacing with unit leadership and other government
agencies. - Mentored peers and subordinates on OTM troubleshooting, configuration, and repair.
- Assisted in the testing and development of future use software and manuals for OTM equipment.
Sr. Advanced Field Service Representative 2
General Dynamics
Killeen, TX
07.2017 - 04.2022
- Installed and Configured Palo Alto firewalls, VMWare, Linux systems, and Windows Servers.
- Provisioned servers and computers using Microsoft Rapid Provisioning Services.
- Created and provisioned Domain Certificate Authority (DCA's), Domain Controllers (DC's), as well as worked directly with Microsoft's Desired State Configuration (DSC).
- Configured and upgraded both CIsco and Brocade switching technologies as well as CIsco routers.
- Assisted and trained U.S. service members on the use and configuration of both unclassified and classified communication systems.
Multichannel Transmission Systems Operator/Signal Maintainer
U.s. Army Signal Corps
Killeen, TX
06.2007 - 08.2017
- Installed, Operated, Maintained, and repaired LOT 9, 10, and STT-HP Satellite Transmissions Terminals over nine years in
various operating environments such as Iraq, Afghanistan, Germany, and several military bases in the United States. - Managed an S-6 shop responsible for trouble ticket resolution, computer hardware and software installation/repair, and computer account creation, management, and repair.
- Operated, maintained, and supervised a Tactical Communications Node while stationed at Fort Drum, NY and in Iraq for three years. Ensured high reliability rates for Mission Command systems by utilizing external satellite communications,
onboard HNR, and M20 capabilities.
Education
Bachelor of Science - Information Technology
American Public University System
Charles Town, WV04.2021
Skills
- Customer Service
- Communication Skills
- End-User Support
- Problem-Solving Skills
- Hardware Updates
- Network Administration
Certification
- Security+ Certified
- Secret Security Clearance
Timeline
Technical Modernization Representative
Leidos
06.2023 - Current
Advanced Field Network Analyst 3
General Dynamics
04.2022 - 06.2023
Sr. Advanced Field Service Representative 2
General Dynamics
07.2017 - 04.2022
Multichannel Transmission Systems Operator/Signal Maintainer
U.s. Army Signal Corps
06.2007 - 08.2017
Bachelor of Science - Information Technology
American Public University System
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