Monica Romero Castro
Sunnyside,WA
Summary
Passionate and professional representative leads outreach efforts, strategic direction and day-to-day function in case management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DOJ Accredited Representative/Manager
Nuestra Casa Organization
Sunnyside, WA
11.2021 - Current
- Monitored progress of each case on a regular basis, and adjusted services as needed.
- Client followup and practice mock interviews as needed.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Completed 107 N-400 Applications for Naturalization.
- 90 Naturalized Clients & 80 U.S. Passport Applications.
- 55 I-90 Renewal-Application to Replace Permanent Resident Card & 120 Initial paralegal legal aid forms.
- Reviewed and processed legal documents to ensure accuracy and completeness.
- Negotiated and drafted contracts, reviewed legal documents, and ensured compliance with organizational standards.
- Managed the renewal process for expiring contracts, including negotiating new terms as needed (State & federal Grants).
- Maintained accurate records of all contracts in the organization's database system.
- Scanned, copied, and filed documents in accordance with established procedures.
- Provided administrative support including preparing reports, letters, memos.
- Compiled statistical reports from existing databases on a regular basis.
- Gathered requirements from stakeholders for custom reporting needs.
- Facilitated meetings between stakeholders to discuss project objectives and progress.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established and managed yearly budgets of up to $92,000.
Community Organizer
Nuestra Casa
Sunnyside, WA
11.2019 - 11.2021
- Developed and implemented strategies to increase community engagement.
- Created content for social media platforms to engage the community.
- Identified potential partnerships with other organizations to increase visibility and reach within the target audience.
- Created promotional materials, such as flyers and brochures, to advertise programs and services offered by the organization.
- Organized and coordinated events for the local community.
- Managed event budgets and worked with vendors to ensure cost-effectiveness.
- Conducted data analysis and created reports to track progress against goals.
Education
Bachelor of Arts - Criminal Justice
Heritage University
Toppenish, WA05.2021
Skills
- Client Services
- Case Management
- Contract Negotiations
- Operations Management
- Strategic Planning
Languages
Spanish
Native/ Bilingual
Certification
- OLAP (Accreditation of Legal Access Programs) Partial Accreditation (01/27/2022)
- NWIRP Training: Naturalization Eligibility (10/25/2023)
- Catholic Legal Immigration Network-Naturalization Updates Certificate (05/17/2023)
- Washington New Americans-Naturalization Cases Certificate (04/21/2023)
Accomplishments
- Magna Cum Laude (3.8 GPA)
- Act Six Scholar( Full Ride)
Affiliations
- Hiking & Traveling
Timeline
DOJ Accredited Representative/Manager
Nuestra Casa Organization
11.2021 - Current
Community Organizer
Nuestra Casa
11.2019 - 11.2021
Bachelor of Arts - Criminal Justice
Heritage University
- OLAP (Accreditation of Legal Access Programs) Partial Accreditation (01/27/2022)
- NWIRP Training: Naturalization Eligibility (10/25/2023)
- Catholic Legal Immigration Network-Naturalization Updates Certificate (05/17/2023)
- Washington New Americans-Naturalization Cases Certificate (04/21/2023)
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