Yomairis Montes
Waterbury,CT
Summary
Detail-oriented and highly organized professional with experience in administrative support, data management, and customer service in compliance-driven environments. Adept at SEO administration, business operations support, and digital platform management, with a strong foundation in data organization, project coordination, and customer engagement. Skilled in leveraging Google Business Profile, Apple Maps, and directory listings to enhance local SEO efforts. Committed to streamlining processes, ensuring data accuracy, and providing excellent customer support in remote work environments.
Overview
8
8
years of professional experience
Work History
Quality Assurance & Intake Coordinator
Bethany Christian Services
10.2023 - Current
- Monitored and sorted incoming tickets related to case processing, ensuring timely resolution and proper categorization
- Managed data entry and business profiles, ensuring up-to-date and accurate information across multiple platforms
- Responded to inquiries from clients and stakeholders, providing professional and clear communication via email and support channels
- Maintained documentation and organized reports, optimizing data structures for enhanced accessibility
Data Entry Assistant
Church World Service
02.2023 - Current
- Provided administrative support, managing case files and assisting in data analysis for performance tracking
- Utilized Google Business Profile and directory listings to ensure updated and accurate organizational information
- Assisted with customer service inquiries, responding professionally to clients and stakeholders
- Supported basic SEO tasks, including keyword tracking and data organization under supervision
Family Support Caseworker
USCRI
01.2023 - 10.2024
- Analyzed labor and social service data to identify trends in worker mistreatment and resource gaps
- Developed data-driven reports to inform legal teams on employer compliance and policy advocacy efforts
- Provided recommendations for program enhancements based on predictive analytics and case data trends
Case Manager
Abbott House
04.2019 - 01.2023
- Provide administrative and case management support with an active caseload of over 25 clients, ensuring accurate documentation and compliance with agency policies
- Maintain organized data systems for tracking program metrics, generating reports, and monitoring client progress
- Communicate effectively with diverse stakeholders, including families, caseworkers, and legal representatives, ensuring smooth coordination
- Assist in process improvement initiatives to enhance efficiency and accuracy in administrative workflows
COVID-19 Contact Tracer
Public Consulting Group
01.2021 - 06.2021
- Performed data analysis on COVID-19 transmission trends to inform public health strategies
- Used data visualization tools to present insights to public health officials
- Assisted in developing compliance tracking systems for public health safety measures
Assistant & Social Media Coordinator
The Law Office of Elsie Vasquez
03.2017 - 05.2018
- Managed administrative and data management tasks, ensuring accurate documentation and compliance with regulatory standards
- Assisted in the development of policies and procedures to support legal operations
Education
Master of Public Health (MPH) - Biostatistics & Epidemiology
Monroe College
Bronx, NY04.2023
Bachelor of Arts - Environmental Science & Chemistry
Manhattan College
Bronx, NY05.2019
Skills
- Google Business Profile
- Apple Maps
- Citation Management
- Ticket monitoring
- Email correspondence
- CRM management
- Task tracking/ Deadline management
- Workflow optimization
- Structured documentation
- Report generation
- Database maintenance
- Identifying inefficiencies
- Implementing streamlined solution
- Cross-team coordination
- Microsoft Office Suite
- Google Workspace
- ClickUp
- CMS platforms
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance & Intake Coordinator
Bethany Christian Services
10.2023 - Current
Data Entry Assistant
Church World Service
02.2023 - Current
Family Support Caseworker
USCRI
01.2023 - 10.2024
COVID-19 Contact Tracer
Public Consulting Group
01.2021 - 06.2021
Case Manager
Abbott House
04.2019 - 01.2023
Assistant & Social Media Coordinator
The Law Office of Elsie Vasquez
03.2017 - 05.2018
Bachelor of Arts - Environmental Science & Chemistry
Manhattan College
Master of Public Health (MPH) - Biostatistics & Epidemiology
Monroe College
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