IDRIS FOFANA
Eldersburg,United States
Summary
Technology-focused professional who builds practical solutions across AI automation, chatbot setup, website development, and geospatial data work. Brings strong customer communication, lead tracking, workflow improvement, and QA skills to support efficient digital products and dependable remote project delivery.
Overview
1
1
Certification
Work History
Digital Content & Creator Projects
Fiverr.com
06.2026 - 07.2026
- Crafted digital branding strategies to enhance online presence
- Planned and executed content aligned with marketing goals
- Engaged audience through creation of interactive content
- Social media content development
- Gaming content creation
- Video editing and clipping
- Canva graphic creation
- AI-assisted content workflows
Education
High School Diploma -
Liberty High School
Eldersburg, MD06-2023
Some College (No Degree) - Geographic Information Systems / Geography Coursework
Towson University
TowsonSkills
- AI & Automation
- Chatbot design
- Email automation
- Lead tracking automation
- Scheduling tools
- Workflow optimization
- AI content assistance
- AI solution design
- Workflow quality assurance
- No-code automation
- Web & Digital Technology
- Website creation and redesign
- Landing-page development
- Website quality assurance
- Website content organization
- Mobile website improvements
- AI chatbot website integration
- Lead forms systems
- Digital product development
- No-code/low-code platforms
- Website maintenance
- Google Business Profile support
- Geographic Information Systems (GIS)
- Geospatial data management
- GIS data conversion
- Raster and vector data concepts
- Shapefile workflows
- Large-file data processing
- Data sanitization
- Spreadsheet sanitization
- Data organization
- Data validation
- GIS research
- Mapping concepts
- ArcGIS / ArcMap
- GIS workflows
- Data entry
- Data management
- Spreadsheet management
- Database cleanup
- Document formatting
- Web research
- Information gathering
- File organization
- Data assessment
- Transcription
- Administrative support
- Virtual assistance
- Customer & Business Support
- Client communication
- Customer service
- Needs discovery
- Prospect generation
- Appointment setting
- Inquiry management
- Follow-through
- Product demonstrations
- Solution communication
- Cold calling
- Email outreach
- Business research
- Client communication
- Digital content
- Social media management
- Video editing
- Canva graphics
- AI content generation
- Content formatting
- Web content structuring
- Gaming/creator content
- Audience interaction
- Vapi
- Zapier
- Base44
- Canva
- Microsoft Office
- Google Sheets
- Google Business Profile
- AI chatbot platforms
- AI productivity tools
- Website-building platforms
- Spreadsheet and data-management tools
- Independent worker
- Problem solving
- Tech support
- Research
- Organization
- Communication
- Adaptability
- Detail-oriented approach
- Client-centric approach
- Project ownership
- Self-directed learning
- Software adaptability
- Tech implementation
Personal Information
- Title: AI & Digital Operations | GIS & Data | Automation | Web Support
- Availability: Remote Work | Open to Full-Time, Part-Time & Contract Opportunities
PROJECT EXPERIENCE
- Meridian — GIS Data Conversion Application, Independent Technology Project, Built and tested a professional GIS end-user data conversion application., Designed the application around practical GIS data-conversion workflows., Worked with raster/vector data concepts and shapefile-related workflows., Focused on handling large files and making data conversion accessible to end users., Tested the application repeatedly before deployment., Developed a lifetime one-time-payment product model., Evaluated additional GIS automation concepts involving data quality and attribute checking., Chatta — AI Business & Digital Solutions, Independent AI Technology Project, Developed AI-powered solutions for businesses using conversational AI and automation., Built concepts involving AI phone agents, website chatbots, email automation, lead management, and appointment scheduling., Used Vapi to develop AI phone-agent workflows., Used Zapier for business workflow automation., Worked with Base44 for websites and digital business interfaces., Designed website redesigns and landing pages with integrated AI functionality., Created systems intended to automate customer inquiries and lead handling., Tested AI workflows and refined prompts to improve reliability and usability., Researched business problems and developed technology-based solutions around those problems., Website & Digital Projects, Independent Projects, Created and redesigned websites and landing pages., Added AI chatbots and lead-generation functionality to websites., Worked on mobile-friendly website improvements., Tested websites for functionality and usability., Organized website content and user flows., Developed digital products and online services., Assisted with online business presence and Google Business Profile concepts.
- Researched potential business customers and identified organizations that could benefit from technology solutions., Conducted cold-call and email outreach., Practiced needs discovery and problem identification., Presented technology solutions based on business needs., Followed up with prospective customers., Developed service packages and pricing structures., Communicated with real-estate professionals, restaurants, service businesses, and other organizations., Learned to translate technical capabilities into understandable business benefits.
WORK STYLE
Experienced with independently taking a project from an initial idea through building, testing, troubleshooting, and preparing it for users. Particularly interested in remote positions involving technology, AI, data, GIS, digital operations, customer support, research, and administrative work.
TARGET REMOTE ROLES
- AI Operations Assistant
- AI Support Specialist
- AI Automation Assistant
- Data Entry Specialist
- Data Management Assistant
- GIS Technician
- GIS Data Technician
- Geospatial Data Assistant
- Remote Customer Support Representative
- Virtual Assistant
- Administrative Assistant
- Web Support Specialist
- Website Content Specialist
- Digital Operations Assistant
- Research Assistant
- Lead Generation Specialist
- Appointment Setter
- Technical Support Assistant
- Data Quality Specialist
- Junior GIS Analyst
- Remote Operations Coordinator
Certification
- Udemy - GIS Analyst
Timeline
Digital Content & Creator Projects
Fiverr.com
06.2026 - 07.2026
High School Diploma -
Liberty High School
Some College (No Degree) - Geographic Information Systems / Geography Coursework
Towson University