IRIS ROSA
Lowell,MA
Summary
Highly skilled and results-driven remote administrative and managerial professional with extensive experience in digital operations, team leadership, and e-commerce. Proven ability to manage virtual teams, optimize workflows, and drive business success in remote environments. Fluent in English and Spanish, with expertise in project management, digital marketing, and customer relations. Adept at using digital tools to enhance efficiency, coordinate cross-functional teams, and implement strategic growth initiatives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
REMOTE CONTENT CREATOR & DIGITAL MARKETING MANAGER
01.2023 - Current
- Managed content strategy and production across multiple platforms, ensuring brand consistency and audience engagement
- Analyzed performance metrics and adapted content strategies to maximize monetization and follower growth
- Led collaborations with influencers and brands, increasing social media reach and revenue generation
REMOTE BUSINESS MANAGER
Sayless978
01.2024 - 02.2025
- Led a remote team in managing online e-commerce operations, overseeing product development, digital marketing, and sales strategies
- Implemented project management tools (Trello, Asana) to streamline workflows, increase productivity, and enhance team collaboration
- Managed customer engagement, utilizing CRM tools to analyze customer behavior and optimize retention strategies
- Developed branding strategies using social media analytics, increasing audience reach by 50%
REMOTE ADMINISTRATIVE ASSISTANT
AtWork Personnel Services
01.2013 - 01.2023
- Provided remote administrative support, managing digital files, databases, and email correspondence
- Assisted in virtual recruitment processes, including remote onboarding and applicant tracking
- Delivered remote customer service support, handling client inquiries via email, phone, and live chat
- Managed spreadsheets and reports using Microsoft Excel and Google Sheets to track data and enhance efficiency
- Ensured excellent client satisfaction through timely and professional communication in a fully remote environment
NEWSPAPER DELIVERY DRIVER
Lowell Sun Newspaper
01.2007 - 01.2008
- Managed timely and efficient newspaper deliveries across designated routes
- Maintained records of deliveries and ensured customer satisfaction with consistent service
- Developed time management and organization skills while handling daily deliveries
- Built customer relations by addressing delivery inquiries and ensuring proper distribution
Education
High School Diploma -
PennFoster
Scranton, PASkills
- Remote Customer Support
- Virtual Team Collaboration
- Cloud Computing
- Automation Tools
- AI Chatbot Management
- Remote Training & Onboarding
- Cybersecurity Best Practices
- Digital Workflow Optimization
- Technical Troubleshooting
- Process Automation
- Digital Security Protocols
- Online Client Management Systems
- Virtual Event Management
- Remote Sales & Lead Generation
- CRM Software Expertise
- AI-Assisted Business Operations
- Remote Team Management
- Digital Marketing
- E-commerce
- CRM Systems
- Data Analysis
- Strategic Planning
- Social Media Management
- Content Creation
- SEO
- Customer Relations
- Project Management
- Microsoft Office
- Google Suite
- Time Management
- Leadership Development
Certification
- Crisis Prevention Intervention Certification
- CPR Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
REMOTE BUSINESS MANAGER
Sayless978
01.2024 - 02.2025
REMOTE CONTENT CREATOR & DIGITAL MARKETING MANAGER
01.2023 - Current
REMOTE ADMINISTRATIVE ASSISTANT
AtWork Personnel Services
01.2013 - 01.2023
NEWSPAPER DELIVERY DRIVER
Lowell Sun Newspaper
01.2007 - 01.2008
High School Diploma -
PennFoster