Tiffani Haynie
Lewisville ,TX
Summary
Results-driven customer support professional with over 7 years of experience in aviation maintenance, aerospace, and training sectors. Demonstrated ability to enhance client engagement and drive revenue growth through strategic process improvements and cross-functional collaboration. Seeking to contribute to a dynamic team by providing exceptional customer support, resolving technical issues, and contributing to achieving business goals while fostering a collaborative and engaging work environment.
Overview
8
8
years of professional experience
Work History
Senior Customer Support Specialist | Remote
Flight Safety International
Fort Worth, TX
01.2022 - Current
- Provided guidance and support to stakeholders while also challenging existing processes to identify and implement improvements in flight scheduling and related operations
- Analyzed customer data through Power BI to identify training gaps and implement strategies to improve team skills and overall customer service quality
- Led cross-functional meetings via Microsoft Teams, addressing client training needs across multiple regions, utilizing CRM to ensure alignment within narrow timelines
- Conducted Internal auditors, including regulatory assessments to streamline audit processes and ensure compliance
- Executed maintenance tasks for OEMs such as Honeywell, Cessna and Pratt and Whitney, ensuring compliance with FAA regulations and industry standards, contributing to20% in revenue increase over12 months
Customer Support Specialist
Flight Safety International
Fort Worth, TX
02.2017 - 01.2022
- Ensured timely distribution of over700 training records, client packets achieving in a95% customer satisfaction rating
- Led customer support Specialist for all for OEM led maintenance training entitlements for all FlightSafety locations
- Fostered a supportive and collaborative team environment, promoting open communication and knowledge sharing to drive customer satisfaction and repeat business
- Successfully identified and resolved customer feedback issues, by analyzing data and implementing data-driven solutions
Education
Associate of Science - undefined
Pulaski Technical College
North Little Rock, AR01.2013
Skills
- Remote Team Coordination
- Remote Team Leadership
- Virtual Communication
- Remote Customer Support
- Effective Scheduling & Communication Software:
- Experienced in Microsoft Teams Management
- Skype for Business Communication Skills
- Experience with Genesis TMS
- Experienced in SAP
- CRM
- Power BI Data Visualization
- Data Entry & Management:
- Microsoft Office Proficiency
- Technical Support:
- Knowledge of Customer Relationship Management Systems
- Troubleshooting technical issues
- Customer Service:
- Aviation Terminology Expertise
- Compliance
- Communication and problem-solving Skills
- Project Management:
- Cross-functional collaboration
- Scheduling
- Process optimization
Timeline
Senior Customer Support Specialist | Remote
Flight Safety International
01.2022 - Current
Customer Support Specialist
Flight Safety International
02.2017 - 01.2022
Associate of Science - undefined
Pulaski Technical College