LILA HOTWAGNER
Phoenix,AZ
Summary
I am a bright self starter who is detail oriented, hardworking, with a lot of positive energy. For me, I take pride in my ability to work with difficult situations to make the best of any situation. My ability to be a team player at heart who is always capable of working with others, or independently. I am easily adjusted to new concepts and transitions through the companies expectations. I also enjoy difficult tasks using problem solving skills to best affiliate the situation at hand. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Waitress
COLD BEERS AND CHEESEBURGERS
PHOENIX, ARIZONA
06.2021 - 04.2022
- Greeted guests upon arrival
- Took and memorized orders
- Served customers timely and efficiently with correct orders
- Checked on diners frequently
- Processed transactions
- Bussed and cleaned tables to prepare for following guests
- Organized and sanitized restaurant on downtime
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
PHLEBOTOMIST
AMERICAN RED CROSS
PHOENIX, ARIZONA
07.2021 - 01.2022
- Assisted patients with check in process
- Sat down with individuals and processed background information
- Performed blood pressure, tested iron levels, thermometer readings, and ensured accurate readings to continue with blood donation
- Set up patients on bed layout to then start an process of blood draw
- Sanitized, performed, and completed blood draws
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
Hostess
RANCH BARBECUE AND GRILL
NORTHRIDGE, CALIFORNIA
09.2020 - 05.2021
- Assisted with health reactions and timely faint reactions, Greet guests and presented menus
- Take and serve drink/ food orders
- Make suggestions based off of preferences
- Increased up-sell items when appropriate
- Deliver checks and collect payments
- Pre bus tables when guests leave
- Prepare table for next set of guests while engaging in side work.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
FRONT DESK RECEPTIONIST
TRANQUILITY SALON AND SPA
SANTA, CLARITA, CALIFORNIA
05.2019 - 07.2020
- Acknowledged clients upon arrival
- Checked in clients to appropriate time, appointment, and stylist
- Scheduled appointments in person as well as over the phone, and walk-in client availability
- Cleaning duties exceeded to companies expectations throughout shift
- Cashier, formatted to each individual stylists payment methods
- Daily, confirmed appointments for the following day
- Restocked goods available for client services
- Used multi-line phones and computers daily.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
SALES/STOCK ASSOCIATE
VICTORIA SECRET
PINK, SANTA, CLARITA, CALIFORNIA
07.2017 - 11.2018
- Greeted customers upon arrival
- Assisted with apparel preferences and fittings
- Worked on shipment processing and ensured all apparel is present on the floor as well as back stocking excess merchandise
- Cashier
- Cleaning duties throughout store
- Inventory, processed shipments, and data entry.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
SALES ASSOCIATE
BOUTIQUE, SANTA CLARITA
, CALIFORNIA
02.2016 - 01.2018
- Acknowledged, greeted, and assisted customers in store
- Understood needs of customers and recommended best option
- Organized and cleaned store during downtime
- Merchandised and restocked products
- Processed shipments and ensured all merchandised is represented on floor.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
HOSTESS
LAZY DOG RESTAURANT & BAR; SANTA CLARITA
, CALIFORNIA
01.2016 - 04.2017
- Greeted customers upon arrival
- Assisted customer with information regarding their seating and wait times
- Guided customers to their correct table
- Ensured customers of quality care.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
Education
Associate’s Degree of Business - Business Administration
College of The Canyons
Valencia, CA2019
High School Diploma -
William S. Hart High School
Newhall, CA06.2017
Skills
- Hard worker who stays focus on goals of the company
- Highly responsible, reliable, and motivated
- Excellent communication and problem solving skills
- Team player Able to maintain quality relationships within company as well with Customers
- Positive attitude towards others
- Special Requests and Substitutions
- Dining Room Cleaning and Upkeep
- Team Player
Additional Information
- Experience with answering phones and emails. Experience with data entry, processing shipments, and stocking merchandise. Experience serving tables in a restaurant atmosphere as well as take out department.
Timeline
PHLEBOTOMIST
AMERICAN RED CROSS
07.2021 - 01.2022
Waitress
COLD BEERS AND CHEESEBURGERS
06.2021 - 04.2022
Hostess
RANCH BARBECUE AND GRILL
09.2020 - 05.2021
FRONT DESK RECEPTIONIST
TRANQUILITY SALON AND SPA
05.2019 - 07.2020
SALES/STOCK ASSOCIATE
VICTORIA SECRET
07.2017 - 11.2018
SALES ASSOCIATE
BOUTIQUE, SANTA CLARITA
02.2016 - 01.2018
HOSTESS
LAZY DOG RESTAURANT & BAR; SANTA CLARITA
01.2016 - 04.2017
Associate’s Degree of Business - Business Administration
College of The Canyons
High School Diploma -
William S. Hart High School