Rachel Sermeno
Saint Paul,MN
Summary
I am a proactive learner with exceptional time management and organizational skills, I have a strong ability to quickly adapt to new environments and rapidly learn new concepts, enabling me to thrive in dynamic situations. Balancing multiple tasks while ensuring high-quality outcomes. I am dedicated to expanding my expertise in emerging technologies through continuous learning and relevant certifications, demonstrating my proactive approach to professional development. My strong interpersonal and communication abilities foster effective collaboration with team members and clients. Whether working independently or as part of a team, I consistently contribute to goals and prioritize personal and professional development.
Overview
14
14
years of professional experience
Work History
Waitress
Southern Social
Woodbury, MN
08.2014 - Current
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Checked back with customers throughout meal service to ensure satisfaction.
Data Entry Clerk
Securian
Saint Paul, MN
06.2012 - 06.2014
- Maintained confidentiality of sensitive information entered into the system.
- Prepared summaries of daily work completed for review by supervisors.
- Checked source documents against entered data to ensure accuracy.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Analyzed and processed current data records to provide detailed reports.
- Exceeded quality goals to support team productivity.
Relationship Banker
Westconsin Credit Union
Hudson, WI
06.2010 - 05.2012
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as direct deposits.
- Developed promotional strategies to attract new customers to the bank's products and services.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Participated in community events and workshops to promote bank services and financial literacy.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
Education
High School Diploma -
Hudson High
Hudson, WI06-2010
Skills
- Willingness to Learn: Eager to acquire new skills and knowledge through training and hands-on experience, demonstrating a proactive approach to personal and professional development
- Time Management: Proven ability to work within recognized turnaround times, ensuring timely completion of tasks while maintaining high-quality standards
- Exceptional Social Skills: Strong interpersonal abilities that facilitate effective collaboration with team members, and foster positive relationships with clients and colleagues
- Task Organization: Capable of managing multiple tasks simultaneously while maintaining focus on priorities, ensuring efficient workflow in fast-paced environments
- Policy Adherence: Proficient in interpreting and applying company policies and procedures, ensuring compliance and consistency in all tasks performed
- Communication Skills: Excellent verbal and written communication abilities, enabling clear and concise information sharing with diverse audiences
- Team Collaboration: Ability to work effectively both independently and as part of a team, contributing to collective goals while also taking initiative on individual responsibilities
- Organizational Skills: Strong aptitude for staying organized with information management, following guidelines diligently, and multitasking in a professional manner to meet deadlines
Accomplishments
I have consistently ranked as the top sales performer in my department, maintaining this position for three years.
Key factors in my success include:
Deep product knowledge and ability to match solutions to client needs. Strong relationship-building skills with both new and existing clients.
Timeline
Waitress
Southern Social
08.2014 - Current
Data Entry Clerk
Securian
06.2012 - 06.2014
Relationship Banker
Westconsin Credit Union
06.2010 - 05.2012
High School Diploma -
Hudson High
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