Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Tyler Hansen

Seattle,WA

Summary

Dedicated and results-driven Operations Manager, with demonstrated knowledge in team optimization, leadership and employee retention. Proven success in increasing employee efficiency, streamlining processes, and ensuring exceptional customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

Kowalski Moves
04.2023 - Current
  • Supervised employees and ensured compliance with company policies and procedures.
  • Conducted regular 1:1 meetings and performance reviews, identifying areas for improvement and developing action plans to address them.
  • Implemented policies and procedures to improve worker productivity and increase safety standards.
  • Utilized CRM tools to maintain data integrity for customer tracking.
  • Earned forklift certification and operated heavy-duty machinery regularly.
  • Developed and maintained relationships with sub-contractors and external vendors.
  • Created, implemented and drove KPIs across organization.

Team Lead

King State
10.2022 - 04.2024
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with team members to drive productivity and engagement, fostering a positive work environment.
  • Maintained optimal inventory levels by placing orders as needed to prevent shortages and ensure stock availability.
  • Handled customer complaints and inquiries with professionalism and efficiency.

Delivery Associate

Fedex
06.2020 - 07.2022
  • Managed delivery schedule to guarantee timely and accurate distribution of packages, ensuring high service standards.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Collaborated with dispatchers and supervisors to coordinate route adjustments, accommodate special delivery requests, and enhance overall delivery efficiency.
  • Implemented policies and procedures to improve warehouse employee productivity and accuracy.

Pest Technician

Modern Pest Control
08.2018 - 03.2020
  • Managed a designated portfolio of clients, delivering regular lawn maintenance and pesticide application services.
  • Conducted land surveys to develop tailored pest management strategies based on client needs.
  • Upsold lawn care and pesticide services to increase revenue
  • Acquired WSDA Pesticide License to ensure compliance with industry regulations and standards.

Skills

    KPI Tracking

    Inventory Tracking

    Scheduling & Route Dispatching

    Vendor Relationships

    Safety Compliance

    Employee Development

Certification

Forklift Certified

Timeline

Operations Manager

Kowalski Moves
04.2023 - Current

Team Lead

King State
10.2022 - 04.2024

Delivery Associate

Fedex
06.2020 - 07.2022

Pest Technician

Modern Pest Control
08.2018 - 03.2020

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Tyler Hansen