Armando Cruz
Miami,FL
Overview
9
9
years of professional experience
Work History
Regional Manager
Iconest Inc
West,Texas , Texas
11.2015 - 08.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent Costumer Services
Education
Technical Industry - Sheet Metal Technology
General Milanes
Bayamo Cuba06.1990
Timeline
Regional Manager
Iconest Inc
11.2015 - 08.2024
Technical Industry - Sheet Metal Technology
General Milanes