Knowledgeable Leader with proven track record in overseeing multiple regions and coordinating cross-functional teams to achieve strategic goals. Successfully led initiatives that improved operational efficiency and drove revenue growth. Demonstrated expertise in team leadership and strategic planning.
Overview
7
7
years of professional experience
Work History
Regional Manager
Brandsource Marketing
12.2022 - Current
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Supervised staff to optimize brand expansion initiatives and productivity.
Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Established and maintained operational standards for 3 locations.
Sr. Account Executive
Fairway Independent Mortgage
03.2020 - 12.2022
Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
Increased account retention by building strong relationships with clients and addressing their needs promptly.
Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
Secured 6 new accounts to increase company revenue and drive market share.
Branch Manager
Collins Community Credit Union
08.2018 - 03.2020
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Consulted customers to boost product sales and services.
Education
Bachelor of Science - Business
American Institute of Business
Des Moines, IA
05-2016
Skills
Operations
Strategic planning
Staff management
Operational management
Territory management
Asset control
Performance management
Project management
Business development and planning
Sales development
Operations management
Sales management
Recruiting and hiring
Staff recruiting
Sales forecasts
Data analytics
Accomplishments
Collaborated with team of 25 in the development of Proprietary LOS systems.
Supervised team of 11 staff members.
Successfully closed an average of 30 loans per month.
Led the bank with more than $2 Million in sales per year.
Improved loan production by 35% within a span of 2 years.
Repeatedly received recognition from superiors for excellence in service.