Patience Igeme
Alpharetta,GA
Summary
Experienced night auditor skilled in financial reconciliation and guest relations. Proven expertise in maintaining high accuracy and efficiency in hospitality operations. Dedicated to providing exceptional service and optimizing operational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Auditor
Sonesta Select Boston
01.2022 - 04.2023
- Reconciled financial records with 99% accuracy
- Processed guest check-ins with zero errors
- Resolved billing inquiries within 10 minutes
Hotel Manager
Ci' Sand Suites
07.2013 - 05.2018
- Supervised daily operations of a 200 room hotel by developing schedules and monitoring performance of 500 staff members
- Reduced the cost of meals and beverages from 59% to 14% via menu revisions and cost-effective purchasing practices
- Launched a room turnover process that decreased the average check-in time from 1 hour to 15minutes
Education
MBA - Finance
Makerere University
UgandaMaster of Science - Business Administration And Management
Makerere University
UgandaSkills
- Financial Reporting
- Guest Relations
- Problem Solving
- Data Reconciliation
- Team Coordination
- Audit Management
- Budget Analysis
- Accounting Software
Certification
- OPERA
- SynXsis
- Microsoft Office Suite Excel (advanced for reporting/reconciliation), Word, Outlook
- QuickBooks
- Sage
- Point of Sale (POS)
- Central Reservation Systems (CRS)
Timeline
Night Auditor
Sonesta Select Boston
01.2022 - 04.2023
Hotel Manager
Ci' Sand Suites
07.2013 - 05.2018
MBA - Finance
Makerere University
Master of Science - Business Administration And Management
Makerere University