Hi, I’m
ALLEN MCKINLEY
Customer Service
Spring,TX
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
29
years of professional experience
Work History
Crowne Plaza-Shenandoah Tx.Shenandoah
Night Auditor
09.2023 - 01.2024
Job overview
- Front Desk- checking guest in and out
- Conducted pool shut down clean and prepare for next day
- Night audit functions
- Accounts payable/receivable.
DoorDash, Uber Eats, ASAP, Instacart- Gautier, MS.Gautier
Delivery Driver
04.2021 - 02.2023
Job overview
- Deliver food to clients and customers
- Maintain expert level experience in proper food & catering handling
- Building relationship with business employees and clients.
County Inn & Suites-Chute, WI.Chute
Night Auditor
06.2020 - 03.2021
Job overview
- Front Desk- checking guest in and out
- Conducted pool shut down clean and prepare for next day
- Night laundry
- Morning breakfast prep
- Night audit balancing and figuring out budget.
Emerald Ridge, Neenah, WI.Neenah
Med Tech
03.2020 - 05.2020
Job overview
- Assisting clients with personal care, daily living, meal preparation, behavioral management, medication administration, housekeeping, transportation and community integration
- Maintained proper documentation and reports on clients behavioral and medical progress and services performed.
Empowerment Living Services-Neenah, WI.Neenah
Admin/Direct Report Specialist
09.2019 - 03.2020
Job overview
- Assisting clients with personal care, daily living, meal preparation, behavioral management, medication administration, housekeeping, transportation and community integration
- Maintained proper documentation and reports on clients behavioral and medical progress and services performed.
Productive Living Systems (PLS)- Oshkosh, WIOshkosh
Admin/Direct Report Specialist
02.2019 - 06.2019
Job overview
- Accompany clients to doctors offices or other trips outside the home, providing transportation, assistance, and companionship
- Administered prescribed oral medications, under the written direction of physician or as directed by home care nurse or aid, and ensure patients are taking their medicine
- Maintain records of patient care, conditions, progress or problems to discuss observations with supervisor and case manager.
Call A Cab- Oshkosh, WIOshkosh
Dispatcher/Cab Driver
03.2018 - 01.2019
Job overview
- Dispatching
- Scheduling rides for clients from point A to B
- Resolve customer complaints.
Productive Living Systems (PLS)- Oshkosh, WIOshkosh
Caregiver
02.2017 - 02.2018
Job overview
- Accompany clients to doctors’ offices or other trips outside the home, providing transportation, assistance, and companionship
- Administered prescribed oral medications, under the written direction of physician or as directed by home care nurse or aid, and ensure patients are taking their medicine
- Maintain records of patient care, conditions, progress or problems to discuss observations with supervisor and case manager.
Best Taxi Cab Service/McKinley Enterprise- Evanston, IL.Evanston
Manager/Owner
09.1994 - 02.2014
Job overview
- Determine staffing requirements, interview, hire, onboard, train new employees
- Develop and implement product marketing strategies, including advertising campaigns or sales promotions
- Direct & coordinate the organizations financial and budget to fund operations, maximize investments, and increase efficiency
- Establish and implement departmental policies, goals, objectives, and procedures
- Manage staff, preparing work schedules and assigning specific duties
- Manage the movement of goods into and out of production facilities
- Review financial statements, sales and activity reports, and other performance data
- Dispatching
- Scheduling rides for clients from point A to B
- Resolve customer complaints.
Recovery Logistics Hurricane IDA-MI, FL, LA & Hurricane IAN-MS, FL
First Responder Logistics Transportation Coordinator
Job overview
- Maintain expert level experience in coordinating transportation of generators, sleeping trailers, mobile kitchens etc
- Recruited top talent drivers to fill loads
- Monitored transportation loads from point A to point B
- Secured grounds of trucks and equipment
- Create transport orders for each piece of equipment leaving the yard according to DOT laws
- Accounts payable.
Education
University Overview
I am a dedicated independent contractor, driven, highly skilled and accomplished with 25+ years of Customer Service. I offer advanced skills and a record of consistent high-quality performance, quick learner of new processes and systems. I am extremely motivated, strong problem solving skills, effective team building, coaching and training skills and maintaining alignment with a company’s values, mission, and strategic direction as well as being a mentor and empowering others to experience success.
Skills
- Lobby Housekeeping
- Tracking Expenses
- Daily Reporting
- Occupancy Rates Analysis
- Problem-Solving
- Accounting Principles
- Facility Maintenance Monitoring
- Night Audit Reports
- Generating Reports
- Teamwork and Collaboration
- Balancing Accounts
- Front Desk Operations
- Multitasking and Organization
- Balancing Transactions
- Processing Registrations
- Clerical Duties
- Customer Service
- Complaints Management
- Financial Reporting
- Guest Services
- Ledger Updates
- Reporting Capabilities
- Property Management
- Account Balancing
- Records Management
- Resolving Issues
- Overseeing Front Desk
- Account Reconciliation
- Decision-Making
- Performing Wake-Up Calls
- Staff Training
- Posting Charges
- Training and Mentoring
- Finance
- Inventory Oversight
- Light Maintenance Duties
- End-of-Day Processes
- Analytical Thinking
- Checking Guests in and Out
- Performance Tracking
- Resource Allocation
- Safety and Security Procedures
- Strong Work Ethic
- Mail and Packages
- Conflict Mediation
- Financial Management
- Office Supervision
- Conflict/Issue Documentation
- Concierge Assistance
- Reservations
- Punctual and Dependable
- Oral and Written Communications
- Revenue Tracking
- Reservation Processing
- Reception Management
- Managing Reception
- Account Audits
- Shift Scheduling
- Monitoring Revenue
- Supply Replenishment
- Revenue Monitoring
- Room Inventory
- Checking Guests In and Out
- Data Analysis
- Financial Statements Expertise
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementStock Options / Equity / Profit SharingCompany CultureTimeline
Night Auditor
Crowne Plaza-Shenandoah Tx.
09.2023 - 01.2024
Delivery Driver
DoorDash, Uber Eats, ASAP, Instacart- Gautier, MS.
04.2021 - 02.2023
Night Auditor
County Inn & Suites-Chute, WI.
06.2020 - 03.2021
Med Tech
Emerald Ridge, Neenah, WI.
03.2020 - 05.2020
Admin/Direct Report Specialist
Empowerment Living Services-Neenah, WI.
09.2019 - 03.2020
Admin/Direct Report Specialist
Productive Living Systems (PLS)- Oshkosh, WI
02.2019 - 06.2019
Dispatcher/Cab Driver
Call A Cab- Oshkosh, WI
03.2018 - 01.2019
Caregiver
Productive Living Systems (PLS)- Oshkosh, WI
02.2017 - 02.2018
Manager/Owner
Best Taxi Cab Service/McKinley Enterprise- Evanston, IL.
09.1994 - 02.2014
First Responder Logistics Transportation Coordinator
Recovery Logistics Hurricane IDA-MI, FL, LA & Hurricane IAN-MS, FL