Angelina Dyer

• Clean
• Make breakfast in lobby
• Laundry sometimes
• Stock everything
• Run the rooms check in and outs
• Make housekeeper schedules
• Processed guest check-ins and check-outs efficiently.
• Assisted guests with inquiries and provided exceptional customer service.
• Coordinated with maintenance staff to address urgent issues promptly.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Checked auditing discrepancies by reconciling cash drop and credit card transactions.
• Resolved customer issues quickly while maintaining a high level of professionalism.
• Processed guest check-outs, including payment processing and providing receipts.
• Greeted arriving guests and checked them in to their rooms.
• Responded to customer inquiries regarding hotel services, reservations, directions.
• Verified that all charges posted were accurate prior to submitting final bills to guests.
• Monitored hotel occupancy, rate availability, and special requests or needs of guests.
• Received payments from customers via cash or credit cards.
• Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
• Prepared detailed audit reports at the end of each shift.
• Documented wake-up requests and set up automatic calls in system.

• Clean rooms
• Laundry
• Make beds
• Stock
• Clean lobby
• 
  

Cashier

Front lobby

Cleaning

Stocking

Open and close doors

Run front register

Take orders

Clean lobby

Stock

Sometimes open and close