SHREYA PATEL
Johnston,IA
Summary
Motivated professional with extensive experience in driving team performance and achieving customer service targets. Proven track record in balancing business objectives with employee productivity and procedural optimization. Recognized for effective crisis management and team-building capabilities, successfully guiding teams through organizational changes while maintaining high service standards.
Overview
12
12
years of professional experience
Work History
Manager
Super 8 Motel
Chillicothe, MO
04.2016 - Current
- Enforced customer service standards to resolve issues and maintain high-quality service.
- Coached and mentored team members to enhance job performance.
- Executed daily opening, closing, and shift change functions to uphold operational standards.
- Provided leadership during organizational changes and crisis situations.
- Assigned tasks based on skill levels to optimize team performance.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
- Analyzed market trends and competitor activities to guide business strategy.
Nursing Assistant
Merry Heart Nursing Home
denever, NJ
06.2013 - 11.2014
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Documented patient care in electronic health records accurately and efficiently.
- Trained new staff on caregiving techniques and facility protocols.
- Conducted regular rounds to ensure patient safety and proactively address issues.
Education
Bachelor of Science - Nursing
Acharya's N.R.College Of Nursing
Karnataka,India10-2010
Skills
- Customer service
- Team building
- Project management
- Crisis management
- Market analysis
- Employee training
- Conflict resolution
- Analytical thinking
- Effective communication
- Business planning
- Strategic planning
Timeline
Manager
Super 8 Motel
04.2016 - Current
Nursing Assistant
Merry Heart Nursing Home
06.2013 - 11.2014
Bachelor of Science - Nursing
Acharya's N.R.College Of Nursing
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