Tiffany Schopp

Drury Hotels Company LLC

03.2008 - Current

Audited nightly financial transactions, ensuring accuracy and compliance with company policies.
Reconciled daily reports, identifying discrepancies and resolving issues promptly.
Coordinated front desk operations, enhancing guest experiences through effective communication and service delivery.
Trained new staff on hotel systems and procedures, promoting operational efficiency and consistency.
Managed cash handling processes, ensuring secure transactions during night shifts.
Oversaw inventory management for supplies, optimizing stock levels to meet operational needs.
Entered customer data into room system and updated information whenever patrons changed rooms.
Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Looked over pending check-ins and payment processes to complete closing procedures.
Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
Enforced policies and procedures to increase efficiency.