Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mallory Spice

Murrieta,CA

Summary

Reliable and upbeat. Industrious, dedicated and good at relationship-building with exceptional work ethic and positive collegial attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support resulting in return business. Proficient in customer service best practices and related options. Quick-thinker, knowledgeable, and always seeking more opportunities to learn.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Stylist Sales Associate

Under The Willow
11.2022 - 11.2023
  • Increased client satisfaction by providing personalized styling advice and product recommendations.
  • Built long-lasting customer relationships through attentive service and consistent followups.
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
  • Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales
  • Managed inventory effectively, maintaining an organized stockroom, which led to improved efficiency during busy periods.

Customer Service Representative

David's Bridal
12.2021 - 11.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Streamlined shipment processing by implementing efficient sorting and labeling techniques.

Froster

Nothing Bundt Cakes
07.2021 - 10.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Increased sales with effective product promotions and attractive displays.

Education

Zoo And Aquarium Science Certification -

Animal Behavior Institute
08.2024

High School Diploma -

River Springs Charter
Temecula
03.2023

Skills

  • Store Maintenance
  • Conflict Resolution
  • Client Relationship Building
  • Decision Making
  • Time Management
  • Appointment Scheduling
  • Upselling Strategies
  • Multitasking Abilities
  • Cash Handling
  • Inventory and Stocking
  • Flexible Hours
  • Goal-Driven
  • Computer Literacy

Certification

Completion of Husbandry & Record Keeping

Completion of Carnivore Training & Behavior

Timeline

Stylist Sales Associate

Under The Willow
11.2022 - 11.2023

Customer Service Representative

David's Bridal
12.2021 - 11.2022

Froster

Nothing Bundt Cakes
07.2021 - 10.2021

Zoo And Aquarium Science Certification -

Animal Behavior Institute

High School Diploma -

River Springs Charter

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Mallory Spice