Brittani Eason
San Diego,CA
Summary
Skilled medical professional, familiar with case management and care planning. 12-year history as a Medical Assistant working in busy healthcare settings. Comprehensive understanding of care spectrum and processes for care coordination.
Overview
11
11
years of professional experience
Work History
Medical Assistant and Patient Care Specialist
Scripps Healthcare
San Diego, CA
07.2020 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
Medical Assistant
Ascension Health
Jacksonville, FL
07.2012 - 12.2019
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Medical Assistant
Solantic
Jacksonville, FL
07.2010 - 07.2012
- Sanitized, restocked and organized exam rooms and medical equipment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Certified Medical Assistant -
Concorde Career College
Jacksonville, FLHigh School Diploma -
West Nassau County High School
Callahan, FLCertified medical assistant, solantic urgent care/workers compensation - undefined
undefined
assistant, concorde medical institute
Skills
- Patient Care and Monitoring
- Explaining Policy and Procedures
- Documenting and Recording Information
- Providing Information and Resources
- Resolving Problems
- Registration and Scheduling
- Insurance Verification
- Medical Terminology
- HIPAA Compliance
- Transcription and Dictation
- Customer Service
- Coordinating Drug Refills
- Completing Insurance Forms
- Medical Billing
- EMR Systems
- Epic Systems
Timeline
Medical Assistant and Patient Care Specialist
Scripps Healthcare
07.2020 - Current
Medical Assistant
Ascension Health
07.2012 - 12.2019
Medical Assistant
Solantic
07.2010 - 07.2012
Certified Medical Assistant -
Concorde Career College
High School Diploma -
West Nassau County High School
Certified medical assistant, solantic urgent care/workers compensation - undefined
undefined
assistant, concorde medical institute
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