Erin Milner
League City,TX
Summary
Business-driven General Manager with more than 10 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures.
Growing the business and people with the use of the MOD Fly Wheel, Core Values, hard work and integrity.
Having the ability to motivate a group of people to a common goal while maintaining high standards and the highest of food quality.
Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in Data Central and Brink POS. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Overview
18
18
years of professional experience
Work History
Training General Manger
MOD Pizza LLC
Houston, TX
04.2017 - Current
- Trained and promoted multiple AGMs
- Turnover consistently below Company average
- Tattle CER consistently above Company average
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Designed modern employee recognition program which boosted productivity and improved morale.
Cafeteria Manager
Clear Creek Independent School District
League City, TX
08.2013 - 04.2017
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
Restaurant Manager
Dickinson Bbq & Steakhouse
Dickinson, TX
07.2012 - 07.2013
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Associate General Manager
Cafe Express
Houston, TX
12.2003 - 07.2012
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Education
Associate of Science - Chef Training
San Jacinto College District
Pasadena, TX05.2006
Skills
- Quality Assurance
- Assignment Delegation
- Employee Motivation
- Training Management
- Staff Scheduling
- Focus and Follow-Through
- Team Leadership
- Customer Service Management
- Decision Making
- Customer Relations
Timeline
Training General Manger
MOD Pizza LLC
04.2017 - Current
Cafeteria Manager
Clear Creek Independent School District
08.2013 - 04.2017
Restaurant Manager
Dickinson Bbq & Steakhouse
07.2012 - 07.2013
Associate General Manager
Cafe Express
12.2003 - 07.2012
Associate of Science - Chef Training
San Jacinto College District